Facility Manager - Soft

Overview

Facility Manager – Soft Services to manage soft service and workplace experience operations, hospitality-led employee experience and vendor partners at a client site in Chennai.

What you'll do

• Drive a hospitality-first culture and act as the Workplace Experience Champion across all employee and visitor touchpoints.
• Develop and implement initiatives to enhance employee satisfaction, engagement and overall workplace experience.
• Partner with HR, business leaders and support teams to plan and execute employee engagement activities and workplace events.
• Ensure premium front-of-house services for employees, clients and visitors.
• Gather employee feedback continuously and implement service improvements based on insights.
• Manage housekeeping, reception, concierge, pantry, cafeteria, mailroom, landscaping and workplace support services.
• Ensure soft services are delivered in accordance with SLAs and KPIs.
• Conduct regular audits and inspections to maintain workplace standards.
• Implement best practices in cleanliness, hygiene, workplace aesthetics and service quality.
• Ensure workplace readiness and seamless daily operations.
• Oversee meeting room management, event support, visitor management, workplace seating and employee service requests.
• Ensure smooth execution of town halls, leadership visits, client meetings, celebrations and special events.
• Manage workplace occupancy experience and support space utilization initiatives.
• Collaborate with technical facilities teams to ensure integrated service delivery.
• Manage third-party service providers and vendor partners across multiple workplace services.
• Conduct regular vendor performance reviews and ensure contractual compliance.
• Drive service innovation and continuous improvement from vendor partners.
• Monitor staffing levels, training, grooming standards and service delivery effectiveness.
• Build relationships with client leadership, business teams, HR, administration and employees.
• Serve as the primary escalation point for workplace experience and soft service matters.
• Provide regular operational updates, service performance reports and improvement plans.
• Conduct employee satisfaction surveys and implement action plans for improvement.
• Prepare and manage annual operating budgets for soft services.
• Monitor expenses, identify cost optimization opportunities and ensure budget compliance.
• Drive value-added initiatives while maintaining service excellence.
• Support procurement, contract negotiations and commercial evaluations.
• Ensure compliance with all health, safety and workplace regulations.
• Drive workplace wellness, sustainability and environmental initiatives, including green practices, waste management and resource conservation.
• Support emergency preparedness, business continuity and crisis management activities.
• Lead, mentor and develop workplace experience and soft service teams, including performance reviews, coaching and development planning.
• Recognize and celebrate high-performing team members.

What you'll need

• Bachelor's Degree in Hospitality Management, Hotel Management, Business Administration or Facilities Management, with 10+ years of experience in Facilities Management, Workplace Experience, Hospitality Operations, Corporate Real Estate or related environments.
• Minimum 3-5 years as Site Lead or in leadership managing large-scale soft services operations in corporate office environments, IT campuses, GCCs or multinational organizations.
• Proven experience in vendor management, employee experience programs and workplace hospitality operations.
• Strong knowledge of SLAs, KPIs, audit processes and workplace service standards.
• Proficiency in Microsoft Office Suite and facility management platforms.

Nice to have

• Strong hospitality and customer experience mindset.
• Excellent stakeholder and relationship management skills.
• Exceptional communication and interpersonal abilities.
• Ability to lead diverse teams in a fast-paced corporate environment.
• Strong problem-solving and decision-making capabilities.
• High emotional intelligence with a proactive service approach.
• Experience driving workplace transformation and employee experience initiatives.
• Strong analytical and reporting skills.
• Ability to influence and collaborate across functions.

Details

• Location: Chennai, TN, India (on-site).
• Scheduled weekly hours: 48.