Field Service Engineer

Overview

The Field Service Engineer services Loma's Metal Detection, X-Ray and Checkweighing products at customer sites throughout the USA, delivering exceptional customer service in line with Loma Systems policies and procedures.

What you'll do

• Travel and deliver efficient field support to customers.
• Verify that machines are operating at peak efficiency by proper calibration and testing.
• Commission and test machines using certified test procedures, and perform preventative maintenance and emergency service at customer sites.
• Accurately document and report all service-related activities, including submitting Electronic Service Reports, Calibration Reports, and Expense Reports at appropriate intervals per company procedures.
• Promote sales of additional Loma product offerings such as service contracts, new equipment leads, and spare parts kits.
• Provide timely feedback on equipment reliability and design.
• Maintain a satisfactory parts inventory and requisition additional parts required to perform normal FSE duties.
• Maintain company property, including laptop, cell phone, safety equipment and tools, in good working condition.
• Exercise safe working practices and procedures at all times.
• Conduct on-site training with customer personnel to ensure proper operation of equipment.
• Hold meetings with customers, including scope and exit meetings.
• Participate in the rotation of weekend on-call duties and after-hours phone support.
• Frequently communicate between the field and internal office support staff on technical issues.
• Attend refresher training classes and FSE meetings to promote continuous improvement of technical and non-technical skillsets.
• Carry out tasks assigned by your supervisor that are essentially related to your duties.

What you'll need

• High school diploma required.
• Minimum 3 years of previous experience in a technical capacity, or 4 years of military experience.
• Knowledge and experience working with electrical systems.
• Knowledge of and experience in diagnosing, troubleshooting, and repairing electro-mechanical equipment, with ability to identify root cause.
• Ability to read, comprehend and interpret complex technical information involving mechanics and electronics, including schematics and electrical diagrams.
• Strong ability to use electronic test equipment such as multi-meters.
• Professional communication with an ability to resolve customer issues and defuse conflict.
• Desire to learn a diverse set of products and continually improve product knowledge.
• Organized with regard to completion of paperwork and expense reports.
• Ability to accept changes in a fast-paced, changing environment and take a hands-on approach to solving problems.
• Ability to work independently with little supervision while managing difficult and high-pressure customer situations.
• Proficient with office software applications.
• Ability to work overtime.
• Valid passport, valid driver's license and a good driving record.
• Ability to travel extensively (80% or more, approximately) as required to service customers.
• Ability to work in tight spaces and in environments that may be noisy, odorous, dusty, cold and hot on a regular basis.
• Ability to lift and/or move up to 60 lbs. regularly.
• Ability to stand for long periods, walk, twist, bend, kneel, crawl, crouch, reach, climb and work in awkward positions on a regular basis.

Nice to have

• Associates degree from a technical school.
• Field travel experience.

Details

• Location: Remote, OH (job posting location only).
• Travel: 80% or more, approximately, as required.
• Compensation: $28.00-36.00 per hour.