Field Service Engineer- Northern New Jersey

Overview

Field-based Surgical Field Service Engineer supporting Alcon surgical equipment at customer sites and demo equipment in the New York/New Jersey territory, providing technical advice, commissioning, installation and testing of products.

What you'll do

• Handle complex technical tasks to ensure Alcon equipment functions effectively as per specifications.
• Troubleshoot, diagnose, and repair Alcon surgical equipment within an assigned service territory, including preventative maintenance, installations, and upgrades per company guidelines.
• Develop ongoing relationships with customers to secure future business, including Annual Maintenance Contract/Comprehensive Annual Maintenance Contract sales and renewals.
• Document and maintain clients' service logs and prepare reports for product failure analysis and serviceability issues.
• Escalate issues to relevant engineering teams.
• Manage your daily schedule while maintaining proper and timely communications with customers, dispatch, managers, regional, and cross-functional teams.
• Adhere to Good Practice (GxP) regulations by strictly following Standard Operating Procedures (SOPs) and maintaining accurate and complete documentation, ensuring rigorous quality control and compliance with regulatory requirements.
• Complete all required training and meet individual job requirements to contribute to the overall compliance of the organization.

What you'll need

• Associate's degree or equivalent years of directly related experience.
• The ability to fluently read, write, understand, and communicate in English.
• 2 years of Relevant Experience.
• Ability to lift 50 pounds, i.e., tools, replacement parts, etc.

Nice to have

• Resolve problems, think analytically and communicate professionally in high pressure, time-sensitive customer environments.
• Experience working with advance medical devices and with medical devices that use lasers.
• Accustomed to working with hospital operating room and surgery center protocols.
• Working knowledge of ServiceMax / CRM tools.

Details

• Location: Northern New Jersey territory, including Bronx NY and Elizabeth NJ; North and West New Jersey, with East to include Bronx, New York as the primary territory.
• Travel: Up to 30% out of territory and overnights as needed; coverage into NYC as needed as secondary field engineer.