Field Service Engineer 2 - Detroit Metro

Overview

Field Service Engineer 2 role performing preventative maintenance, troubleshooting, repairs and installations of medical imaging equipment for hospital and healthcare system customers in the Detroit Metro area.

What you'll do

• Perform timely and accurate preventative maintenance of medical equipment with a hospital or healthcare system to ensure optimal delivery of healthcare services to patients.
• Perform troubleshooting, service repairs and installations of moderate complexity.
• Lead communications with customers and serve as escalation point for customer related concerns, including installations.
• Own customer issues from dispatch or identification of issue to resolution; proactively engage with other team members to ensure appropriate solution for the customer.
• Lead installations, validations, maintenance, and service repair needs on designated equipment.
• Leverage customer knowledge and relationships to assist customers and service sales with contract and on demand revenue growth.
• Maintain relationships with customers and ensure timely communication, resolution and proper follow up to drive customer satisfaction.
• Adhere to company policies, procedures and hospital protocols to ensure regulatory and compliance requirements are met; ensure documentation of all work performed is captured daily, including debriefing including metrics and ordering parts.
• Partner with the customer and/or the sales team to recommend value-added services that will help the customer run their business more efficiently.
• Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues.

What you'll need

• Associate degree in related field or equivalent military education and 4 years of experience servicing electronic equipment, or high school diploma/GED and 6 years of relevant experience.
• Technical capabilities in imaging equipment including troubleshooting, repair and installation.
• Must have and maintain a valid Driver's License.
• Experience with Web applications as well as Microsoft suite of products.
• Legal authorization to work in the U.S. is required.
• Ability to be available after hours and/or work a rotating on-call schedule including weekends.
• Demonstrated ability to manage multiple, competing priorities while maintaining customer satisfaction.

Nice to have

• Ability to lift, carry, push and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time.
• Ability to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity.

Details

• Location: Detroit Metro area; listed as Remote.
• Work schedule includes after-hours and rotating on-call including weekends.
• GE HealthCare will not sponsor individuals for employment visas, now or in the future, for this job opening.
• Relocation assistance provided: Yes.