Senior Field Service Engineer

Overview

Senior Field Service Engineer role providing direction and assistance to the work group to perform installation, troubleshooting, repair, and preventative maintenance on electrical distribution equipment, reporting to the Service Manager, Power Delivery Field Engineer Central Midwest (Detroit, Remote).

What you'll do

• Communicate with internal and external customers via phone/email to schedule upcoming jobs and order required materials.
• Perform safety analysis and paperwork prior to starting work.
• Arrive at site physically and mentally prepared to work in various environments up to 16 hours per day for several days as needed.
• Work indoors and outdoors year-round in all climates.
• Access remote work sites that may require walking long distances, climbing stairs/ladders, scaffolding, working at heights, etc.
• Drive long distances to remote customer locations and fly to customer locations inside and outside the US.
• Transport, operate, and set up test equipment required for work (10-50 lbs solo lift; team lifts required for greater weights).
• Recognize, document, and eliminate all possible hazards while working.
• Be responsible for hands-on execution of projects including startup, commissioning, troubleshooting, engineering, design, and repair of Power Delivery equipment in the respective area, including transformers, switchgear, OCBs, circuit breakers, busways, UPS, ATS, PLCs, relays, power management control systems, and other power-related equipment and controls.
• Handle and move circuit breakers and other installed equipment in excess of several hundred pounds where required.
• Conduct work activities in compliance with ABB HSE (Health, Safety and Environment), the ABB Way, and the Safety Manual and Safety policy at all times.
• Lead outages with other field engineers, technicians, and contractors, including project management and acting as lead site engineer or site project manager.
• Perform administrative functions on a complete, timely, and thorough basis, including technical reports, ordering materials, securing quotations, job status reports, customer reports, timesheets, and expense sheets.
• Plan, organize, and perform multifunctional field assignments in designated areas of expertise, directing the work of other field engineers and craft labor as required.
• Develop and expand technical knowledge and expertise in currently recognized industry standards for engineering ability.
• Plan, prepare, and/or instruct internal and external training programs as required to impart field engineering and/or product knowledge in your area of specialization.
• Maintain knowledge of the report system to the extent required for timely and accurate input of field information.
• Exercise good judgment in controlling costs and expenditures of company funds.
• Protect company capital investments by safeguarding and maintaining the equipment for which you are responsible.
• Strive to achieve the highest level of customer satisfaction in all transactions and relationships with customers.
• Work directly with customers and the ABB sales/service team to identify new service opportunities, develop proposals, and execute work scope.
• Develop knowledge of ABB Industrial Solutions, terms and conditions, and those of customers and sub-contractors to minimize risk and ensure compliance and integrity.

What you'll need

• Bachelor's Degree in Electrical Engineering/Engineering Technology, OR High School Diploma / GED with a minimum of 2 additional years of related engineering / field experience.
• Minimum of 2 years of field engineering experience.
• Demonstrated ability to build strong interpersonal and customer service skills.
• Demonstrated ability to work effectively with minimum supervision, with strong business acumen.
• Computer skills including Microsoft Outlook, Excel, and Word.
• Ability and willingness to travel approximately 75% as required.
• Ability and willingness to possess and maintain a valid passport and driver's license.
• Must be legally authorized to work in the United States; employment is conditioned upon successful completion of a background investigation and drug screen.

Nice to have

• Knowledge of industrial customer base in geographical area.
• Technical skills in testing of power distribution and delivery, including low voltage and medium voltage breakers, switchgear, relays, and transformers.
• Experience in the repair and refurbishment of LV and MV circuit breakers (OEM equipment such as Siemens, GE, ABB, Square D, Multilin relays, and Switzer Relays).
• Technical skills in testing, commissioning, startup, and troubleshooting of medium voltage synchronous machines (including excitation systems), control systems, and programmable logic controllers.

Details

• Location: Remote, Michigan, United States of America (Power Delivery Field Engineer Central Midwest, Detroit).
• Travel approximately 75% as required, including flights to customer locations inside and outside the US.
• Work up to 16 hours per day for several days as needed.
• Work indoors and outdoors year-round in all climates.