Field Service Engineer

Overview

Field Service Engineer supporting customers with on-site installation, preventive maintenance and repair of Agilent LC systems, working across a variety of labs.

What you'll do

• Install and optimize hardware, software and network products and configurations at customer sites.
• Diagnose and resolve product performance problems.
• Perform maintenance and repairs.
• Advise customers on preventive maintenance and configurations that may impact product performance.
• Proactively respond to potential equipment issues to prevent unplanned interruption of customers' business.
• Deliver fully integrated solutions, which may include peripherals, communications, operating systems and application software.
• Train other field engineers and customers in the solutions.

What you'll need

• Bachelor's, Master's or other university-level degree within the science field, e.g. chemistry, analytical chemistry, biochemistry, biotechnology or similar (highly preferred); equivalent combination of education, training and experience may be considered.
• 1-2+ years of industry experience.
• Experience or expertise with Chromatography (LC).
• Ability to solve high-impact problems related to product availability; typically system/solution-focused.
• Excellent verbal and written communication skills.
• Strong customer relationship-building skills.
• Ability to travel 75% of the time.
• A valid driver's license.
• Meet Agilent-approved customer/vendor credentialing requirements for site access, unless prohibited by law, which may include background checks, drug testing, vaccinations, fingerprinting, proof of valid identification and/or customer-specific substance abuse programs; consent to customer-requested screening is a requirement.

Details

• Territory: Indianapolis, IN Metro Area; territory IN, covering IL, WI, MI, KY as needed.
• No relocation offered at this time.
• Company vehicle program: choice of company car or mileage reimbursement.
• Full-time weekly schedule; option to work remotely.
• Day shift; no end date.
• Travel 75% of the time.
• Applications accepted until at least October 28, 2026 or until the job is no longer posted.
• Full-time equivalent pay range $34.00 - $53.13/hr plus eligibility for bonus, stock and benefits.