Engineer II, Field Service

Overview

Field Service Engineer II role delivering installation, maintenance, troubleshooting and repair of sophisticated analytical and scientific instrumentation at customer sites in the South Central region, including advanced NGS and clinical sequencing technologies.

What you'll do

• Install, maintain, troubleshoot, and repair sophisticated analytical and scientific instrumentation at customer sites.
• Diagnose complex electrical, electronic, mechanical, and system-level issues and determine appropriate corrective actions.
• Perform preventive maintenance, system upgrades, calibrations, and other scheduled service activities.
• Support advanced NGS and clinical sequencing instrumentation and associated technologies.
• Respond to customer service needs efficiently, including situations requiring support on short notice.
• Provide technical guidance and training to customers on proper equipment operation, maintenance, and best practices.
• Communicate technical issues, service activities, recommendations, and resolutions clearly to customers and internal partners.
• Document service activities accurately and prepare detailed service reports in accordance with established procedures.
• Maintain complete and accurate service records using applicable service management systems.
• Read and interpret technical documentation, electrical diagrams, schematics, and service procedures.
• Partner with technical support, applications, commercial, and other internal teams to resolve complex customer issues.
• Manage assigned service activities and travel schedules effectively to meet customer commitments.
• Build strong customer relationships and contribute to customer satisfaction and retention.
• Follow all applicable safety, quality, regulatory, and company procedures.
• Maintain required tools, test equipment, parts, and other resources necessary to support assigned customers.
• Identify recurring technical issues and communicate findings that may contribute to product and service improvements.

What you'll need

• One of the following: an advanced degree in Electronics, Engineering, Physics, Chemistry, or a related technical or scientific discipline; or a Bachelor's degree in a related field plus 2+ years of hands-on technical experience installing, maintaining, troubleshooting, or repairing complex analytical or scientific instrumentation.
• Strong electrical, electronic, and mechanical troubleshooting skills with the ability to diagnose complex equipment issues.
• Ability to troubleshoot systems and components using technical documentation, schematics, diagnostic tools, and established procedures.
• Strong analytical and problem-solving skills with the ability to work independently in customer environments.
• Excellent customer service skills with a demonstrated commitment to delivering a positive customer experience.
• Strong written and verbal communication skills.
• Ability to explain technical concepts and provide effective equipment training to customers.
• Strong organizational, prioritization, and time-management skills.
• Ability to manage multiple customer needs and respond effectively to changing priorities.
• Experience documenting technical service activities and preparing clear, detailed reports.
• Proficiency with Microsoft Office applications.
• Proficiency in English.
• Ability to work effectively both independently and as part of a geographically dispersed team.
• Demonstrated commitment to safety, quality, and compliance.
• Valid driver's license and ability to travel approximately 50–75% within the assigned territory, based on customer and business needs.
• Ability to respond to customer needs with short notice when required.
• Ability to lift and move equipment or materials weighing up to 50 pounds.
• Ability to work safely in laboratory, research, clinical, industrial, and other customer environments.
• Ability to perform the physical activities necessary to install, service, and maintain scientific instrumentation.

Nice to have

• Relevant technical certifications.
• Experience with analytical, life sciences, sequencing, clinical, semiconductor, or similarly sophisticated instrumentation.
• Proficiency with service management software.
• Additional language skills.

Details

• Location: Texas Remote; South Central Region.
• Work schedule: Standard, Monday to Friday.
• Travel approximately 50–75% within the assigned territory.
• Some degree of PPE required (safety glasses, gowning, gloves, lab coat, ear plugs, etc.).
• Work environments include laboratory setting and office.