Field Service Engineer (m/f/d) - Laboratory Informatics (Software)

Overview

Field Service Engineer (m/f/d) providing on-site customer support for installation, implementation, maintenance and repair of systems, with a primary focus on Laboratory Informatics software solutions. Suited to a recent graduate looking to develop a career in field service and customer support.

What you'll do

• Provide on-site customer support for installation, implementation, maintenance, and repair of company and multi-vendor systems, including hardware, software, networking products, operating systems, and integrated solutions, with a primary focus on Laboratory Informatics software solutions
• Install, configure, and optimize system components at customer sites while diagnosing and resolving hardware, software, and network performance issues
• Perform preventive and corrective maintenance to ensure system reliability and minimize downtime, proactively addressing potential issues before they impact operations
• Ensure customer satisfaction by advising on system configurations, preventive maintenance practices, and performance optimization strategies
• Deliver fully integrated solutions as designed, including peripherals, communications, operating systems, and application software
• Serve as a technical resource internally by managing escalations and collaborating with Support, Sales, Marketing, and R&D teams to resolve customer issues
• Provide technical training, workshops, and knowledge transfer to field engineers and customers, including occasional calibration and hands-on support for high-volume accounts
• Maintain compliance with all required customer and vendor credentialing requirements to access customer sites, including certifications, identification, and health and safety standards

What you'll need

• Bachelor's or Master's degree in a scientific discipline such as chemistry, analytical chemistry, biochemistry, biotechnology, computer science, information technology, or a related field, with a focus on Laboratory Informatics, scientific software applications, or related technologies, or an equivalent qualification
• Valid driver's license
• Flexible and willing to provide on-site customer support as required
• Strong proficiency in German and English

Nice to have

• Previous experience through internships, research projects, university placements, or hands-on coursework involving Laboratory Informatics systems, scientific software, data management, or related applications is beneficial
• Experience in a laboratory environment or with Agilent products is considered an advantage
• Knowledge of French is an advantage

Details

• Location: Basel, Switzerland (preferred); Switzerland-Remote
• Full-time weekly schedule
• Option to work remotely
• Travel required: 75% of the time
• Day shift
• No end date; Job function: Services & Support