Overview
Manage client engagements and technical delivery within RSM's Finance and Accounting Outsourcing (FAO) practice, covering finance transformation, automation, system support and team handling.
What you'll do
- Collaborate with the FaaS team to identify processes that can be automated with automation tools.
- Manage end-to-end delivery of client engagements, ensuring timelines, quality and scope are met.
- Act as the primary point of contact for clients, handling escalations and maintaining strong relationships.
- Translate business requirements into actionable technical and functional deliverables.
- Monitor project progress, risks and dependencies, ensuring timely resolution.
- Ensure high-quality deliverables through regular reviews and adherence to standards.
- Stay up to date with FAO tech stack updates and collaborate with IT on system upgrades and enhancements.
- Generate reports and provide insights to support financial decision-making.
- Ensure BlackLine usage adheres to regulatory and compliance requirements.
- Develop collaborative relationships with partnering teams and stakeholders to identify system improvement opportunities.
- Optimize use of finance tools through business process evaluation, procedure development, data migration and transition, system process flow and requirements, QA planning and testing, and creation and oversight of standard operating procedure documentation.
- Develop and deploy user training.
- Provide production support for problems and enhancements resulting from quarterly product releases.
- Ensure adequate communication and proper integration across the FAO practice and technology partners.
- Provide technical support to end-users, including escalation through proper channels within RSM and to tech support.
- Perform other duties and projects as required.
What you'll need
- Bachelor's degree in accounting, finance, MIS or IT.
- 10+ years of accounting or finance experience.
- Background in financial close process optimization or continuous improvement.
- Experience leading implementations of ERP and finance applications.
- Expertise in process analysis and redesign of business processes.
- Excellent communication and presentation skills.
- Strong time management and organizational skills with sensitivity to timeframes, budgets and outcomes across multiple clients and projects.
- Ability to prioritize and stay organized and focused in a dynamic, multi-tasking environment with competing demands.
- Highly focused on customers, with ability to provide consistently excellent customer service and professionalism.
- Excellent written and verbal communication skills.
- Able to quickly assess situations to pinpoint the scope or source of technical issues in a fast-paced environment.
- Dependable and able to work both individually and in a team environment.
- Strong sense of ownership of client relationships.
- Able to work effectively under pressure, shift priorities quickly, and rapidly adapt to changing environments.
- Proven ability to work with minimal direction, and to be resourceful and independent in solving problems.
- Strong computer skills and proficient use of Excel, Word and PowerPoint.
Nice to have
- BlackLine, ERP or EPM implementation certified consultant.
- Experience with automation using tools such as Gen AI, Agentic AI, Alteryx and Power BI.
- Experience in a public accounting firm, consulting firm or other professional services environment.
- Experience in an outsourced accounting role.
- CA, CPA or MBA in Finance.
Details
Read the full description and apply on the company’s own careers page.