Forward Deployed Engineer

Overview

Build and deliver production-ready conversational AI agents that power business outcomes. Own the agent lifecycle from early pilot through launch and ongoing improvement.

What you'll do

• Architect and deliver production-ready conversational AI agents.
• Take end-to-end ownership of the AI agent lifecycle from pilot to launch and refinement.
• Develop agentic systems for large-scale companies to outperform human operators on retention and churn reduction.
• Build agents that manage nuanced, integrated customer interactions for CX use cases.
• Design reusable agent frameworks tailored to different industries.
• Drive design partnerships for agent architectures, self-service features, and generative development workflows.
• Integrate emerging voice models into enterprise-grade deployments.
• Set standards for constructing, evaluating, and improving AI agents in live production.

What you'll need

• Hands-on experience building and operating end-to-end production systems at scale.
• Ability to solve technical problems in rapidly shifting, loosely defined environments.
• Working knowledge of AI agent toolkit including evaluation frameworks, orchestration tooling, RAG pipelines, and prompt engineering.
• Familiarity with React, TypeScript, and/or Go.
• Able to work face-to-face with customers to unpack problems and deliver practical solutions.
• Comfort operating in ambiguity and making forward progress without complete clarity.
• Ability to balance competing priorities and drive alignment across technical and business teams.