Forward Deployed Engineer

Overview

Embed directly with Leena AI's most strategic enterprise customers to build and deploy production AI applications, integrations and workflow automations in HR, IT and Operations, owning technical delivery end-to-end.

What you'll do

• Gather requirements directly from the client, design the integration blueprint and align stakeholders on the approach.
• Prototype custom integrations, API connectors and workflow automation in Python, TypeScript and JavaScript across enterprise systems including Workday, ServiceNow, SAP, Oracle and UKG.
• Build and configure AI Colleagues, Agent Operating Procedures (AOPs) and Skills directly inside the client's environment.
• Navigate real-world enterprise constraints such as SSO/SAML/OIDC, legacy HRIS, data residency and IT security gatekeeping to get integrations live.
• Author Solution Design Documents (SDDs) and flag scope gaps or technical blockers early.
• Identify non-standard requirements early and align internal engineering resources to close gaps.
• Own the 2-week hypercare period post go-live, including rapid resolution of production issues.
• Configure end-to-end integrations with HRIS, ITSM, payroll and directory systems using REST APIs, webhooks and out-of-box Leena AI connectors.
• Configure authentication flows including OAuth 2.0, SAML and API key management.
• Build and validate test cases for internal UAT and client UAT.
• Debug and resolve 400/500-series API errors, integration failures and platform configuration issues.
• Serve as the senior technical point of contact during active implementations, including steering committees and technical working sessions.
• Act as technical escalation resource for the Professional Services team and proactively communicate risks and blockers to PMs and leadership.
• Participate in pre-call readiness reviews.
• Codify repeatable integration patterns into reusable templates, connector configurations and self-serve documentation.
• Contribute to the AIC self-serve lifecycle documentation library and platform backend training materials.
• Provide feedback to Solutions Consultants on what is and is not buildable within the platform.
• Contribute at least 3 reusable knowledge assets per quarter to the PS team knowledge base.

What you'll need

• 8+ years in a customer-facing engineering, professional services or forward deployed role.
• Proven track record of deploying production-grade software inside enterprise client environments, not just sandboxes.
• Strong proficiency in Python and comfort writing production-quality code under real-world time constraints.
• Deep experience with REST/SOAP APIs, OAuth 2.0, SAML/SSO and enterprise integration patterns.
• Hands-on experience with enterprise HR or IT systems: Workday, ServiceNow, SAP, Oracle PeopleSoft, UKG, SuccessFactors, or similar.
• Ability to navigate ambiguous, fast-moving situations and deliver outcomes without perfect requirements.
• Executive presence and confidence leading technical discussions with CIOs, IT Security teams and senior enterprise stakeholders.
• Experience in a fast-paced startup or high-growth SaaS environment where you built structure from ambiguity.
• Maintain current knowledge of enterprise AI deployment patterns, LLM capabilities, agentic frameworks and integration tooling.

Nice to have

• Experience deploying AI/LLM-based products, agentic orchestration frameworks (LangGraph, CrewAI) or RAG-based knowledge systems.
• Background in HR tech, ITSM optimization or enterprise automation consulting.
• Familiarity with Leena AI's platform including AIC, AOPs, Skills and the Flow Dashboard.
• Experience building or contributing to implementation playbooks and reusable delivery frameworks.
• Track record of mentoring junior engineers or SCs on technical concepts.

Details

• Location: United Kingdom.