Solutions Architect, EMEA

Overview

Solutions Architect for EMEA who serves as a technical expert and trusted advisor in pre-sales, with a primary focus on helping organizations move from legacy Third Party Secure Email Gateways (SEGs) to Abnormal AI's platform.

What you'll do

• Partner with sales teams to provide deep subject matter expertise on email security architectures, technologies and infrastructures.
• Build trusted relationships with customers' technical staff and leadership to identify pain points and align solutions with business goals.
• Lead technical workshops, solution presentations, and roadmap discussions to drive buy-in for SEG displacement initiatives.
• Architect complex, tailored solutions that address customer requirements and ensure seamless migrations to Abnormal AI.
• Guide customers through the migration process, including evaluating their current SEG setup, identifying gaps, and creating comprehensive transition plans.
• Act as technical lead for SEG replacement projects, troubleshooting challenges and ensuring a seamless transition to Abnormal's platform.
• Educate customers on the advantages of API-based email security and provide expert recommendations on best practices for adoption.
• Serve as a conduit between the field (sales, customers) and R&D/Product teams to provide actionable insights on customer needs, technical challenges, and feature requests.
• Collaborate with Product Management to prioritize roadmap features based on customer feedback, opportunity size, and strategic importance.
• Stay informed about industry trends, competitive products, and customer challenges to position Abnormal AI effectively.
• Develop and deliver training sessions and technical content to upskill sales engineers and handle complex customer scenarios.
• Create repeatable technical assets, such as blog posts, videos, and presentations.
• Represent Abnormal AI at industry conferences, webinars, and customer events to share thought leadership and deepen relationships.

What you'll need

• Deep understanding of email systems: Microsoft 365, Google Workspace, and Exchange on-premises.
• Strong knowledge of Secure Email Gateways (Proofpoint, Mimecast, Barracuda) and API and Transport Rule-based vendors.
• Expertise in email security protocols and standards, such as SPF, DKIM, DMARC, encryption, spam scanning, sandboxing and emulation.
• Proven ability to earn "trusted advisor" status with large and strategic customers.
• Exceptional presentation and communication skills with the ability to explain technical concepts to non-technical stakeholders.
• Demonstrated experience in architecting solutions for enterprise customers during pre-sales engagements.
• Strong troubleshooting and problem-solving skills in high-pressure, customer-facing scenarios.
• Ability to prioritize and manage multiple opportunities simultaneously while delivering consistent results.
• Certifications: Microsoft Certified: Messaging Administrator, Google Workspace Administrator, CISSP, GIAC, or similar.
• Familiarity with advanced email security technologies, such as Email Authentication, Sandboxing, Machine Learning, and Behavioral Analysis.
• Experience in SEG replacement projects or equivalent migrations to API-based email security solutions.
• Knowledge of regulatory and compliance requirements (e.g., GDPR, HIPAA) relevant to email security.

Details

• Location: Remote - UK.