Senior Solutions Engineer

Overview

Senior Solutions Engineer on Twilio's Digital Sales Communications team, focused on the Digital Sales segment. Responsible for delivering the technical win and best product fit to customers, leading the technical pre-sales relationship, and building customer trust in Twilio's solutions.

What you'll do

• Partner with Account Executives to execute pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations and enablement sessions.
• Help customers achieve success by leading the technical and product sale, recommending best-practice solutions, and guiding them on how to use Twilio's APIs.
• Establish yourself as a trusted advisor to customers by taking the lead on understanding technical pains through discovery to design, demonstrate, and present innovative solutions that solve business challenges.
• Build and present highly interactive, complex and engaging customer product demonstrations to showcase the capabilities of Twilio's Communications Products, forming strong relationships with both technical and nontechnical stakeholders.
• Take the initiative to identify and solve problems, both for the customer and within the organization as we grow.
• Contribute to the broader Twilio Solutions Engineering community through knowledge sharing, constructing demonstration materials, and creating reusable presentations.

What you'll need

• 5+ years of pre-sales experience selling complex, technical products, or 3+ years of professional experience supporting technical products coupled with customer facing experience, particularly in delivery or consulting.
• Excellent communicator and presenter able to gain audience confidence.
• An engaging storyteller who can communicate complex topics to multiple levels of audience.
• Ability to build a deep understanding of a customer's communications needs and guide them to a technical solution.
• Previous software development experience or working knowledge in one or more of: Backend (Java, C#, Node.js, Python, PHP); Web development (JavaScript, HTML/CSS, frontend frameworks such as React, Vue.js, Angular); Experience building with REST APIs.
• Bachelor's and/or Master's degree in a technical discipline (Engineering, Mathematics, Computer Science) or equivalent practical experience.

Nice to have

• Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture.
• Previous experience in Telecom, SIP, Contact Center, or Security is a plus.
• Experience with sales methodologies.

Details

• This role will be remote and based in the United Kingdom.
• Approximately 10% travel is anticipated for in-person customer and team connection.
• May be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.