Founding Support Engineer

Overview

Founding Support Engineer for TrueFoundry’s enterprise AI control-plane platform, handling production incidents and deep technical debugging for customers.

What you'll do

• Serve as the first and trusted support response for production issues across severities.
• Debug infrastructure problems involving the Gateway, MCP proxy scaling, RBAC and SSO, guardrails, and sizing.
• Own support tickets through actual resolution and closure.
• Triage and file engineering issues with clean, reproducible details.
• Build and maintain internal knowledge base and runbooks to speed up future resolution.
• Operate within escalation and priority processes to ensure incident response coverage.

What you'll need

• Be able to read logs, reason about distributed systems, and stay calm during live incidents.
• Comfortable with Kubernetes.
• Have experience with at least one major cloud.
• Strong written communication for ticket write-ups.
• Ownership and ability to execute in situations with more unknowns than knowns.

Details

• Location: Bangalore.
• Work model: Flexible hybrid work, 3 days a week in the office (Tuesday, Wednesday, and Thursday).