Fraud & Claims Operations Representative

Overview

Fraud & Claims Operations Representative supporting the fraud and claims functional area, handling customer claims and authenticating customers to prevent fraudulent activity.

What you'll do

• Proactively identify opportunities to improve customer experience and offer ideas to mitigate risks through effective authentication of customers to prevent fraudulent activity
• Perform moderately complex customer support tasks using solid communication, verbal and written skills to establish rapport with customers and de-escalate difficult and sensitive information as part of resolving a claim
• Oversee multiple claim types, take appropriate action to decision the case using multiple systems and applications, and contact third parties for research as needed
• Receive direction from supervisor and escalate questions or issues
• Interact with immediate team and functional area on a wider range of information, plus internal or external customers

What you'll need

• 1+ year of customer service support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Details

• Must be able to attend the full duration of the required training period
• Ability to work additional hours as needed
• Must work on-site at the location posted
• Flexible to work multiple shifts and weekends
• Posting end date: 3 Nov 2026; job posting may come down early due to volume of applicants