Fraud & Dispute Analyst

Overview

Monitor customer accounts for suspicious or fraudulent activity and take appropriate action, working within Barclays' fraud and dispute operations.

What you'll do

• Execute customer query support, including credit card inquiries, account management and case resolution related to suspected fraud.
• Collaborate with internal stakeholders across function projects and law enforcement agencies in cases of potential fraud.
• Develop and implement fraud prevention strategies and procedures, including the use of fraud detection tools and technologies.
• Support teams within the business operations function as needed, including risk management, compliance, and customer care.
• Identify and implement trends and developments in regulatory requirements and internal policies related to fraud prevention and detection.
• Manage and develop KPIs to measure the effectiveness of customer care fraud prevention operations, using data and technology to identify areas for improvement.
• Monitor financial transactions for potential fraudulent and suspicious activities, conduct investigations and report fraud incidents.
• Perform prescribed activities in a timely manner and to a high standard.
• Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of team members.
• Identify escalation of policy breaches as required.
• Take responsibility for customer service and operational execution tasks.
• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to.
• Deliver work in line with relevant rules, regulation and codes of conduct.
• Build relationships with stakeholders and customers to identify and address their needs, handling sensitive issues as required.

What you'll need

• Strong analytical skills to identify patterns, trends, and anomalies in data that may indicate fraudulent activity.
• Attention to detail to spot discrepancies and inconsistencies in financial records or transactions.
• Effective communication skills to collaborate with team members, report findings to management, and communicate with external stakeholders.
• Ability to think critically and creatively to solve complex problems and identify solutions to prevent and detect fraud.

Details

• Location: Pune, Gera Commerzone SEZ.
• No people leadership responsibilities at this grade.