Fraud Risk Analyst

Overview

The Fraud Risk Analyst protects customers and the bank by identifying, investigating and resolving suspected fraud activity while minimizing financial losses and customer impact.

What you'll do

• Review and analyze fraud alerts, customer transactions, and account activity to identify potential fraudulent activity.
• Investigate suspected fraud cases by gathering, validating, and documenting information from internal systems, customers, and third-party sources.
• Make timely decisions to approve, deny, escalate, or resolve fraud cases based on established procedures and risk criteria.
• Monitor accounts for suspicious activity and take appropriate action to prevent or minimize customer and bank losses.
• Contact customers and business partners as needed to verify transactions, confirm fraud concerns, and provide case updates.
• Accurately document investigative findings, account actions, and case outcomes in designated systems of record.
• Process fraud-related account maintenance, including restrictions, closures, credits, recoveries, and other remediation activities.
• Identify fraud trends, emerging risks, and unusual activity patterns and escalate concerns to leadership when appropriate.
• Collaborate with internal business partners, operational teams, and support groups to resolve complex fraud situations and customer issues.
• Ensure compliance with bank policies, operating procedures, regulatory requirements, and fraud risk management standards.
• Maintain required service levels, quality standards, productivity goals, and case handling expectations.
• Respond to customer inquiries, complaints, and escalations with professionalism while delivering a positive customer experience.
• Participate in audits, quality reviews, and control activities by providing accurate documentation and supporting evidence.
• Support process improvement initiatives by identifying opportunities to enhance operational efficiency, risk controls, and fraud detection effectiveness.
• Complete required training and remain current on fraud schemes, industry trends, regulatory changes, and evolving fraud prevention practices.

What you'll need

• Must have: Fraud Detection, Investigation and Risk Management.
• Must have: Customer Authentication, Verification and Fraud Prevention.
• Must have: Know Your Customer (KYC) Compliance and Due Diligence.
• Must have: Scam Identification, Customer Education and Resolution.
• Must have: Customer Documentation Review, Research and Case Analysis.
• Must have: Customer Service Excellence and Quality Assurance.
• Must have: Written, Verbal and Interpersonal Communication.
• Must have: Critical Thinking and Decision-Making.
• Must have: Risk Identification and Escalation.
• Must have: Complex Account Condition Management.
• Must have: Attention to Detail and Documentation Accuracy.
• Must have: Cross-Functional Collaboration and Communication.
• 4 years of experience.

Nice to have

• Good to have: Analytical Problem-Solving and Decision-Making.
• Good to have: Risk Identification, Escalation and Loss Prevention.
• Good to have: Complex Account Review, Maintenance and Resolution.
• Good to have: Documentation Accuracy and Case Management.
• Good to have: Cross-Functional Collaboration and Team Partnership.
• Good to have: Independent Work Execution, Accountability and Time Management.
• Good to have: Transaction Monitoring and Fraud Pattern Recognition.
• Good to have: Investigation Documentation and Regulatory Compliance.
• Good to have: Adaptability, Learning Agility and Change Readiness.
• Good to have: Prioritization, Organization and Workload Management.
• Good to have: Professional Judgment and Customer Impact Assessment.
• Good to have: Fraud and Risk Management; Customer Authentication and Verification; Customer KYC Requirements; Scam Awareness and Resolution; Customer Document Accuracy and Research; Customer Service and Quality Assurance; Written and Verbal Communication; Independent Execution and Accountability.

Details

• Location: Chennai, India.
• Work from a U.S. Bank location 5 days per week.
• Posting may be closed earlier due to high volume of applicants.