Frontend and Backend Disputes Analyst

Overview

Entry-level Ops Support Specialist role providing day-to-day operations support, record and account maintenance, and liaison between operations staff, relationship managers, project managers, custodians and clients, in alignment with Citi operations support infrastructure and processes.

What you'll do

• Follow established procedures to complete complex assignments and resolve problems that require in-depth investigation or research
• Provide team assistance, including serving as subject matter expert, leading special projects, training new hires within the work unit, providing daily guidance to lower-level employees, and allocating work as needed
• Conduct basic analysis and research as well as workflow management
• Support an expansive array of products and services
• Communicate pertinent information to senior managers and support activities that help mitigate organizational loss or impact, as needed
• Appropriately assess risk when business decisions are made, driving compliance with applicable laws, rules and regulations, adhering to Policy, and escalating, managing and reporting control issues with transparency
• Apply judgement in day-to-day work and take ownership of decisions within established procedures, with limited supervision
• Assess situations, address routine issues, and select appropriate actions from defined options
• Contribute to completion of assigned tasks by applying practical problem-solving, ensuring work is delivered accurately and within agreed timelines
• Support execution of administrative activities by following established processes and ensuring consistency and accuracy of outputs
• Address routine queries and non-standard situations within defined scope, identifying solutions or escalating as required
• Help ensure processes are implemented effectively and outputs meet expected quality and timelines
• Evaluate business requirements and analyze issues using structured approaches, ensuring accurate and reliable execution within defined scope
• Exercise sound professional judgement in interpreting requirements and adapting methodologies as appropriate

What you'll need

• 1-3 years of relevant experience
• Experience working in a business office or operational environment
• Worked on Merchant Dispute process, Reg E or Reg Z
• Proficient computer and math skills with a focus on complex databases and spreadsheets
• Demonstrates technical and administrative expertise
• Consistently demonstrates attention to detail
• Demonstrated knowledge of activities, policies, and procedures of a basic work area
• Education: High School diploma or equivalent with 12+3 years of regular graduation

Details

• Location: Pune, Maharashtra, India
• Flexible to work in night shifts