Transaction Services - US Operations

Overview

Operations Support Specialist 4 in Retail Banking Operations, executing, streamlining and maintaining back-office transaction support, account lifecycle servicing and operational workflow integrity for US Operations.

What you'll do

• Review and post financial and non-financial accounting entries across retail banking General Ledger (GL) and Subledger accounts.
• Identify, research and reconcile ledger/subledger breaks, balancing discrepancies and transaction mismatches to ensure accurate financial reporting and audit readiness.
• Analyze daily transaction journals and system suspense accounts to verify proper fund allocation, interest calculations, fee adjustments and postings.
• Navigate and leverage Core Banking Platforms to execute customer account adjustments, verify balance histories, monitor transaction status and validate operational controls.
• Utilize advanced Microsoft Excel functions (e.g., dynamic formulas, pivot tables, VLOOKUP/XLOOKUP, index-match, conditional formatting and data validation models) to analyze structured financial datasets, spot anomalies and compile operational tracking metrics.
• Proactively analyze end-to-end workflows to identify inefficiencies, manual handoffs and repetitive operational tasks.
• Drive process re-engineering and simplification initiatives to eliminate redundancies, reduce manual touchpoints, accelerate turnaround times and mitigate human error.
• Prepare recurring and ad-hoc operational MIS reports, exception dashboards and root-cause analysis summaries for management review.
• Drive proactive escalation and resolution tracking for critical high value transactions/account breaks, transaction bottlenecks and service delivery roadblocks.
• Manage operational data with complex spreadsheets and structured databases.

What you'll need

• 1–2 years of relevant professional experience within banking operations, financial services processing or a corporate business operations environment.
• Proven experience working with retail banking products, transaction processing and customer account maintenance.
• Demonstrated hands-on capability in performing financial reconciliations, ledger posting verification or discrepancy investigations.
• Strong analytical problem-solving to dissect complex financial data, conduct root-cause analysis on recurring breaks and implement corrective operational controls.
• Strong verbal and written communication skills to interact with upstream/downstream partners, operational leads, internal audit and business stakeholders.
• Bachelor's Degree / University Graduate in Finance, Accounting, Business Administration, Economics, Commerce or a related discipline (or equivalent practical work experience).

Nice to have

• Familiarity with AI governance standards, model risk controls or participation in digital transformation projects.
• Experience with or working knowledge of process automation tools (e.g., Power Automate, RPA platforms, Python, VBA or low-code automation tools).

Details

• Location: Pune, Maharashtra, India.
• Work timing: India core night shift hours supporting US business hours / US Operations.
• Willingness to support peak processing periods, month-end/quarter-end financial close and critical operational deliverables.
• Job family: Operations Support; job family group: Operations - Core.