LCL Operations & FinOps Specialist

Overview

Handle daily FinOps tasks for LCL operations, including accurate and timely invoicing, accruals and billing exception management, while supporting customers and stakeholders within agreed SLAs.

What you'll do

• Handle and complete daily FinOps tasks in line with process IOPs, ensuring quality of service is always maintained.
• Adhere to process, Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs) during daily operation.
• Accrue, invoice and perform exception management of billing files.
• Ensure accuracy and timeliness within the SLAs are met.
• Resolve requests via email in a manner that delights customers within timeline.
• Carry out activities that contribute to individual and team Key Performance Indicators (KPIs).
• Apply business knowledge and process understanding to provide value-add business solutions to customers.
• Identify process improvement opportunities and provide corresponding solutions within scope.
• Share good practice with teammates to improve together.
• Participate in team engagement activities.
• Participate in and contribute to calls and discussions with Business Partners, along with the supervisor.
• Maintain timely and professional interactions with Business Partners and Stakeholders.
• Coordinate with other teams within the GSC to achieve business and organizational goals.
• Adhere to return-to-office policy, shift scheduling, leave planning, overtime, backup planning and staff policies.
• Identify, document and appropriately manage all major risks.
• Participate in relevant business contingency testing and support other GSCs during contingency procedures.
• Adhere to APM-M Group culture, values and reputation, ensuring compliance with APMM Group and CB policies.

What you'll need

• Graduate, ideally in Finance and Accounting.
• Previous experience in Freight forwarding or SCM, or FINOPS/Financial experience (having either is a must).
• Knowledge of accounts payable and accounts receivable tasks.
• Knowledge of operations, for a full understanding of FINOPS billing.
• 1 to 3 years of experience.
• Good working knowledge of MS Office products including Word, Excel and PowerPoint.
• Time management skills: ability to handle multiple tasks and manage challenging deadlines.
• Good communication and interpersonal skills, with the ability to build good working relationships.
• Good stakeholder management skills and experience.
• Strong sense of ownership and responsibility.
• Any bachelor's degree.
• Fluent in English with good communication skills.

Nice to have

• Previous experience in Freight forwarding or SCM along with FINOPS/Financial experience (both preferred).

Details

• Location: India, Airoli, 400708.
• Job Level: JL2.
• Flexible working arrangements are offered.