LCL Operations & FinOps Specialist

Overview

Handle daily FinOps tasks for LCL operations, ensuring accurate and timely invoicing of jobs to customers, including internal customers (ICBs), and timely soft and hard closes.

What you'll do

• Complete daily FinOps tasks in line with process IOPs and maintain quality of service.
• Adhere to process, Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs) during daily operations.
• Accrue, invoice and perform exception management of billing files.
• Ensure accuracy and timeliness within SLAs.
• Resolve customer requests via email within timelines.
• Contribute to individual and team Key Performance Indicators (KPIs).
• Apply business and process knowledge to provide value-add business solutions to customers.
• Identify process improvement opportunities and provide solutions within scope.
• Share good practice with teammates.
• Participate in team engagement activities.
• Participate in and contribute to calls and discussions with Business Partners, along with the supervisor.
• Maintain timely and professional interactions with Business Partners and stakeholders.
• Coordinate with other teams within the GSC to achieve business and organizational goals.
• Adhere to return-to-office policy, shift scheduling, leave planning, overtime, backup planning and staff policies.
• Identify, document and appropriately manage all major risks.
• Participate in relevant business contingency testing and support other GSCs during contingency procedures.
• Adhere to APM-M Group culture, values and reputation, ensuring compliance with APMM Group and CB policies.

What you'll need

• Graduate of any bachelor's degree.
• Fluent in English with good communication skills.
• 1 to 3 years of experience.
• Previous experience in freight forwarding or SCM, along with FinOps/financial experience (having either is a must).
• Knowledge of accounts payable and accounts receivable tasks.
• Knowledge of operations, with full understanding of FinOps billing.
• Good working knowledge of MS Office products including Word, Excel and PowerPoint.
• Time management skills: ability to handle multiple tasks and manage challenging deadlines.
• Good communication and interpersonal skills, able to build good working relationships.
• Good stakeholder management skills and experience.
• Strong sense of ownership and responsibility.
• Immediate joiner.

Nice to have

• Graduate ideally in Finance and Accounting.
• Both freight forwarding or SCM experience and FinOps/financial experience are preferred.

Details

• Location: Airoli, India.
• Job level: JL2.
• Flexible working arrangements; return-to-office policy applies.