Lead Logistics Customer Experience & Operations Specialist

Overview

Execute and manage end-to-end SCM operational activities including shipment tracking, milestone updates, reporting, validation and exception handling, supporting global operations for customers in the assigned portfolio.

What you'll do

• Own all SCM operations activities related to file management for customers under the assigned portfolio.
• Manage all file management activities post-booking.
• Create and update shipping documents and customer invoices in the system.
• Handle documentation and system updates.
• Manage operational finance activities.
• Proactively communicate with Customer Service in case of exceptions.
• Support Customer Service in resolving customer queries and operational exceptions.

What you'll need

• Graduate.
• 3–5 years of relevant experience in SCM, logistics, freight forwarding or shared services operations.

Details

• Location: Airoli, India.