SMSTR98 – Associate – DB Ops

Overview

An Associate in the DB Ops team processes transactions, events and data within a functional team, acting as a subject matter expert who guides the team in delivering to client expectations and defined guidelines.

What you'll do

• Guide the team in executing day-to-day tasks within the defined guidelines.
• Interact with analysts to ensure the process and procedure is followed.
• Provide training to new joiners so they are on the job as soon as possible.
• Interact with and educate business stakeholders on the process and procedure followed by the team, as and when required.
• Ensure timely, complete and accurate processing of transactions, including performing all relevant controls, within your area of responsibility.
• Apply all internal and external policies, guidelines and regulatory requirements, and agreed SLAs, KRIs, KPIs and quality measures.
• Where appropriate, build and maintain relationships with front office clients as a point of contact within the GBS functional team for time-critical, complex or regulated tasks.
• Provide input to product and function development to ensure a superior offering in the face of changing client needs and market trends.
• Escalate operational, regulatory and other risks to the line manager and functional leads as appropriate, and contribute to developing and implementing mitigation or control solutions.
• Work effectively within your team, supporting and guiding colleagues to foster continuous improvement.

What you'll need

• Relevant experience in one or more specific technical areas.
• Product and system knowledge in the product line.
• Basic analytical skills, with flexibility in production problem solving.
• Excellent communication skills, fluent in English and local language (written and verbal) as appropriate.
• Ability to work in virtual teams and in matrix organizations.
• Excellent team worker, able to work in virtual global teams and a matrix organization.
• Ability to work in a fast-paced environment, keep pace with technical innovation and maintain a broad understanding of the GBS offering.
• Open minded, able to share information and transfer knowledge and expertise to team members.
• Bachelor Degree from an accredited college or university (or equivalent).
• Good command over English language, both written and spoken.
• Self-driven with significant ability to undertake initiatives.
• Strong interpersonal and negotiation skills.

Nice to have

• Reconciliations experience.

Details

• Shift timings: APAC/Europe/US.