Analyst - Programs, Customer Service & Aftermarket

Overview

Analyst in the Customer Programs team addressing in-service quality and cost drivers for General aviation, Business aviation, Regionals and Helicopter programs, supporting integrated product teams on P&WC engine products.

What you'll do

• Act as a customer programs expert, analyzing fleet issues and collaborating with cross-functional teams to resolve them effectively.
• Conduct product performance and reliability analyses across the assigned fleet population.
• Analyze engine field issues to support quality and safety risk assessments.
• Evaluate safety-related issues and prepare materials for reviews with regulatory authorities such as TCCA.
• Support enhancements to Instructions for Continued Airworthiness (ICA).
• Ensure adherence to Quality and ensure processes are in compliance with Customer Service Operating Procedures (CSOP).
• Deliver process improvements and drive best practices across the program.

What you'll need

• Bachelor's degree in Aeronautical / Aerospace / Mechanical or Aircraft Maintenance Engineering.
• 0–2 years of relevant experience in the aviation industry, preferably in Reliability Engineering, Technical Services, MRO, or In-service Support roles.
• Understanding of reliability fundamentals including removal rates, trend analysis, and failure mode identification.
• Familiarity with aero engine technical publications such as CMMs, ES, SBs, IPCs, EMMs, and regulatory compliance requirements.
• Proficiency in Microsoft Office tools (Excel, PowerPoint) and working knowledge of Power BI for data visualization.
• Proven track record of pro-activeness and taking accountability for own work and supporting others where required to achieve success.
• Good interpersonal skills with a positive outlook when presented with challenges.
• Ability to communicate effectively and challenge peers and seniors when required.
• Ability to lead standard and/or medium complex technical work packages and deliver successfully and to quality.
• Demonstrated focus on driving quality, compliance and continuous improvement.
• Ability to work under pressure and prioritize work effectively.
• Good team building and team management skills and ability to lead without authority and influence multiple stakeholders to achieve desired results.

Details

• Location: Bangalore, India.
• Work mode: Hybrid.
• Employment type: Full-time.
• Travel: No travel requirement.
• Requires flexibility to support outside regular office hours on a need basis.