Operations Spec

Overview

Operations Specialist role supporting divisional business operations by coordinating with global teams in India and the US to manage reports, inventory and vendor-related processes, and ensure data accuracy and operational efficiency.

What you'll do

• Coordinate with teams in India and the US to generate and analyze various operational reports.
• Monitor and manage inventory levels including surplus, stock transfers, returns, DEDs, and slot holds.
• Review and approve DED (Dedicated Product) requests.
• Handle all product returns and resolve AP (Accounts Payable) issues such as overbill notices, problem tickets, debit memos, and credits.
• Provide product information and appropriate Medline preferred cross-reference literature to Sales.
• Support overflow calls from the Product Support team.
• Review back order, surplus, customer DED/RCI requests, hotsheets, and open purchase order reports.
• Identify and resolve data discrepancies by coordinating with relevant stakeholders.
• Ensure data accuracy, timeliness, and integrity in reports; escalate any inconsistencies.
• Generate monthly HOLD, Surplus, Expiration, and Service reports.
• Minimize surplus while maintaining service standards under corporate guidance.
• Track and resolve invoice and pricing discrepancies in coordination with US and Shanghai teams.
• Process priority orders including scrap/stock transfer/RTVs returned by QA and PM teams.
• Identify and report top suppliers causing service issues.
• Prepare and distribute monthly save and spend reports.
• Provide ETA and tracking updates when requested.
• Monitor rolling forecasts and product allocation.
• Support additional divisional/organizational projects and tasks as required.

What you'll need

• 3–5 years of relevant experience, especially in working with large datasets and data manipulation using Excel.
• Strong analytical and problem-solving skills with excellent attention to detail.
• Effective communication and follow-up skills.
• Intermediate proficiency in Microsoft Excel (e.g., formulas, formatting, charts, print scaling).
• Intermediate proficiency in Microsoft Access (e.g., queries, data types, required fields, labels).
• Highly driven, self-motivated, and capable of working independently and collaboratively.

Nice to have

• Bachelor's degree.
• Experience in vendor management, supply chain processes, or operations support.
• Exposure to global operations and multi-stakeholder coordination.
• Understanding of corporate procurement or service operations.

Details

• Location: Pune, India.
• Working hours: 10:30 am to 7:30 pm (daylight saving); 11:30 am to 8:30 pm (non-daylight saving).