Core Operations - Transaction Processing

Overview

Retail banking operations and process analyst role handling back-office transaction support, account lifecycle servicing, and operational workflow integrity, with a focus on ledger accuracy, reconciliations and process improvement.

What you'll do

• Review and post financial and non-financial accounting entries across retail banking General Ledger (GL) and Subledger accounts.
• Identify, research, and reconcile ledger/subledger breaks, balancing discrepancies, and transaction mismatches to ensure accurate financial reporting and audit readiness.
• Analyze daily transaction journals and system suspense accounts to verify proper fund allocation, interest calculations, fee adjustments, and postings.
• Navigate and leverage Core Banking Platforms to execute customer account adjustments, verify balance histories, monitor transaction status, and validate operational controls.
• Utilize advanced Microsoft Excel functions (e.g., dynamic formulas, pivot tables, VLOOKUP/XLOOKUP, index-match, conditional formatting, and data validation models) to analyze structured financial datasets, spot anomalies, and compile operational tracking metrics.
• Proactively analyze end-to-end workflows to identify inefficiencies, manual handoffs, and repetitive operational tasks.
• Drive process re-engineering and simplification initiatives to eliminate redundancies, reduce manual operational touchpoints, accelerate turnaround times, and mitigate human error.
• Prepare recurring and ad-hoc operational MIS reports, exception dashboards, and root-cause analysis summaries for management review.
• Drive proactive escalation and resolution tracking for critical high value transactions/account breaks, transaction bottlenecks, and service delivery roadblocks.
• Manage operational data with complex spreadsheets and structured databases.

What you'll need

• 1–2 years of relevant professional experience within banking operations, financial services processing, or a corporate business operations environment.
• Proven experience working with retail banking products, transaction processing, and customer account maintenance.
• Demonstrated hands-on capability in performing financial reconciliations, ledger posting verification, or discrepancy investigations.
• Strong analytical problem-solving to dissect complex financial data, conduct root-cause analysis on recurring breaks, and implement corrective operational controls.
• Strong verbal and written communication skills to interact with upstream/downstream partners, operational leads, internal audit, and business stakeholders.
• Bachelor's Degree / University Graduate in Finance, Accounting, Business Administration, Economics, Commerce, or a related discipline (or equivalent practical work experience).

Nice to have

• Familiarity with AI governance standards, model risk controls, or participating in digital transformation projects.
• Experience with or working knowledge of process automation tools (e.g., Power Automate, RPA platforms, Python, VBA, or low-code automation tools).

Details

• Location: Pune, Maharashtra, India.
• Full-time.
• Work timing: India Core Night Shift Hours (supporting US Business Hours / US Operations).
• Willingness to support peak processing periods, month-end/quarter-end financial close, and critical operational deliverables.