Core Operations - Financial Servicing & Accounting

Overview

Entry-level Ops Support Specialist 4 role providing day-to-day operations support in coordination with the Operations - Core Team, acting as liaison between operations staff, relationship managers, project managers, custodians and clients.

What you'll do

• Perform daily reconciliation of multiple portfolios based on knowledge of accounting treatment of entries.
• Research and investigate open reconciliation items, identifying risk by gathering, analyzing, summarizing and interpreting data.
• Perform daily matching for all reconciliations in Recon Frontier by certain criteria, and analyze and coordinate with multiple teams on open exception items.
• Handle third-party agencies wire and payment reconciliations.
• Prepare and post journal entries based on open items/exceptions.
• Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi's clients.
• Communicate daily with management on productivity, quality, availability and MIS indicators, and provide written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries.
• Facilitate training based on staff needs within the department and assist with staff questions within Disputes, as needed.
• Assist with ongoing Lean and process improvement projects.
• Resolve complex problems based on best practice/precedence, escalating as needed.
• Assess risk appropriately in business decisions, driving compliance with laws, rules and regulations and Policy, and escalating, managing and reporting control issues with transparency.

What you'll need

• Bachelor's degree/University degree or equivalent experience.
• Proficient in Microsoft Office.
• General knowledge of client reporting across the industry and competitors.
• Experience in Cards operations, Cards payments and settlements, and GL Reconciliations.
• Proven organization and time management skills.
• Demonstrated problem-solving and decision-making skills.
• Consistently demonstrates clear and concise written and verbal communication skills.

Nice to have

• Previous relevant experience.

Details

• Location: Pune, Maharashtra, India.
• Full-time, individual contributor role.
• Willing to work 24x7 shifts, including late-night shift start timings.
• Flexible for any shift timing, including rotation shifts, permanent night shifts and late-night shifts.
• Weekend working may be business-as-usual per business requirement.