Assoc Engineer Quality

Overview

Provide basic quality support to the division, covering complaint investigation and resolution, routine product evaluations, and quality standards for in-process and finished product inspections.

What you'll do

• Investigate customer and sales force complaints and ensure they are investigated accurately and closed within a reasonable time.
• Issue replacements, credits, or RGAs as required for complaint resolution.
• Notify sales reps and customers of investigation results.
• Run monthly or quarterly complaint trend reports per SOP.
• Coordinate stock checks and rework of product as required in response to complaints.
• Identify actions required to prevent further complaints.
• Initiate manufacturing and supplier corrective action reports and follow up to ensure corrective actions are implemented.
• Coordinate or perform inspections of new products or products from new vendors at branches and factories.
• Build product documentation (e.g. Device Master Records) in compliance with applicable regulations and support Design Control and Risk Management activities.
• Create and maintain inspection procedures.
• Assist with routine product evaluations and support the QA team in product testing, documentation, and vendor qualification.

What you'll need

• Typically a Bachelor's degree in Engineering, Science, Math, or other related technical field.
• Experience processing relevant details, prioritizing their importance, and drawing clear and concise conclusions.
• Experience using time management skills to prioritize, organize, and track details to meet deadlines across multiple projects.
• Experience problem solving, overcoming obstacles, and reaching a positive solution through mathematical or systematic operations.
• Experience using MS Office Suite products (Word, Excel, PowerPoint, Outlook).

Details

• Location: Pune.
• Position requires up to 10% travel.