GBSC Risk & Control Senior Analyst

Overview

Senior Analyst in the Global Business Solutions Center (GBSC) Risk Management team, supporting implementation and monitoring of operational risk across shared services functions (Finance, HR, Law, Franchise and Integrity).

What you'll do

• Serve as a risk management process leader for the GBSC risk management team.
• Assist management in identifying and mitigating compliance risks, enhancing and implementing compliance monitoring efforts and fostering a compliance culture.
• Support teammates and stakeholders by working closely to develop a knowledge base of best practices.
• Identify and assess control gaps and work with control owners to develop sustainable remediation plans that are compliant with regulatory and policy requirements.
• Proactively troubleshoot issues and exercise discretion when management support may be necessary to resolve an issue.
• Collaborate with operations teams to develop risk reporting, Key Risk Indicators (KRIs), and support ongoing monitoring and testing.
• Maintain the risk register, heat map, audit schedules, action items, and risk response plans.
• Conduct incident reporting and root cause analysis.
• Help develop and maintain reports, metrics and presentations of progress and results for meetings with stakeholders and senior leadership.
• Support and coordinate activities from internal audit, external audit, technology risk management, SOX, and enterprise risk management teams.
• Sustain GBSC Risk Management tools and resources.
• Create value and innovation with AI-based preventative and detective controls.

What you'll need

• Familiarity with Payroll and the People & Capability (HR) space.
• Risk management experience and knowledge of risk management practices (e.g., ERM, ORM, TRM).
• Proven experience in audit, operational risk, or other risk management functions.
• Experience with the “three lines of defense” model.
• Understanding of compliance and risk management frameworks.
• Effective verbal and written communication and presentation skills.
• Demonstrated success in applying risk management to support business/operational processes.
• Analytical, problem-solving, and critical thinking skills.
• Understands and appreciates diverse backgrounds.
• Knowledge of documenting control activities, test procedures, and validation execution.
• Experience developing process flow and controls documentation and recommending and implementing improvements.
• Experience with relationship building and relationship management.
• Ability to operate with independence, autonomy, and under pressure, even in ambiguous circumstances.
• Flexibility in working on several processes or projects simultaneously to meet team goals and responsibilities.
• Self-motivated and detail oriented with excellent problem-solving skills.
• Proficiency in MS Office applications (Excel, Word, PowerPoint, Visio), with advanced experience in data analysis within Excel and flow chart development in Visio.

Nice to have

• Audit, Risk Management, Compliance, Continuous Improvement, Lean, or Six Sigma background.
• Tableau, Alteryx, and statistical analysis experience.

Details

• Location: Pune, India.
• Reports to the GBSC Risk Manager.
• Every person working for or on behalf of Mastercard is responsible for information security: abide by security policies, ensure confidentiality and integrity of information accessed, report suspected violations or breaches, and complete periodic mandatory security trainings.