Specialist - Fiduciary

Overview

Specialist (Grade C1) in the Account Receivables team of Marsh's risk, reinsurance and capital business, supporting cash application, receipt allocation, reconciliations and exception resolution.

What you'll do

• Process daily cash receipts from bank statements, lockbox files, payment platforms and other approved sources in line with defined procedures and cut-off times.
• Identify incoming funds using remittance advice, payment references, client information, payer details and supporting operational data.
• Allocate receipts accurately to the appropriate client, policy, invoice, premium, account or other open item in the relevant accounting or workflow system.
• Research and resolve unidentified, misapplied, partially applied, duplicate and unapplied cash items; maintain clear notes and supporting evidence.
• Prepare or support accounting entries, cash application adjustments, reallocations, refunds or transfers in accordance with approval and control requirements.
• Perform daily balancing between bank activity, cash receipting records, sub-ledgers, general ledger postings and related operational systems.
• Monitor suspense and unapplied cash balances, investigate aged items and escalate material, recurring or unresolved exceptions to the appropriate stakeholders.
• Maintain cash application workpapers, allocation logs, exception trackers, remittance records and evidence folders so that activity is transparent and audit ready.
• Respond to queries from finance, operations, client service teams, brokers, insurers, banking partners and other stakeholders with timely and accurate information.
• Meet agreed service levels, quality targets, bank cut-offs and month-end or quarter-end close requirements.
• Identify process improvement opportunities, including standardization, data quality checks, reporting enhancements and appropriate use of Excel or automation.
• Follow Marsh policies, accounting procedures, segregation-of-duties requirements, information-security standards and applicable control frameworks.
• Support reconciliations, reporting, month-end activities, and compliance with SOX and audit requirements.
• Guide junior team members, manage escalations, and contribute to process improvements, automation, and smooth team operations.

What you'll need

• Bachelor's degree from a recognized institution.
• Typically 4+ years of experience in cash application, cash receipting, accounts receivable, accounting operations, finance shared services, insurance operations or a related process environment; relevant internship experience may be considered.
• Basic understanding of accounting concepts, bank reconciliations, cash applications, receivables, debits and credits, and transaction controls.
• Strong attention to detail, numerical accuracy, and ability to work with high-volume transaction data.
• Ability to communicate clearly in written and spoken English and collaborate effectively across teams and time zones.

Nice to have

• Positive attitude and ability to adapt to an ever-changing environment.
• Aptitude for systems and technology.
• Working knowledge of Microsoft Excel, including filters, sorting, lookups, pivot tables, and basic data validation.
• Ability to multi-task, work under pressure, and meet tight deadlines.
• Strong ability to prioritize time effectively.
• Prior experience in Order to Cash.
• Prior shared services / GCC experience at MNC scale.

Details

• Location: Pune - Business Bay.
• Hybrid role: work in the office at least three days per week; teams identify one anchor day per week for full in-person presence.