GEMS Logistics Manager

Overview

Leads supply chain transformation initiatives across Global Emerging Markets (GEMs), focused on Cost-to-Serve, Customer Service, Digitization, and process standardization, partnering with market supply chain, global sourcing, customer service, and digital & technology teams.

What you'll do

• Lead end-to-end ocean freight operations, including carrier negotiations, contract management, tender alignment, Quarterly Business Reviews, and Operations Efficiency.
• Own and manage ocean freight performance governance, ensuring service reliability, cost optimization, and compliance with contractual terms.
• Act as the primary escalation point for ocean freight–related risks and disruptions, driving timely resolution with internal and external stakeholders.
• Partner with Global Sourcing to ensure freight contracts, tenders, and commercial agreements are in place and effectively deployed across markets.
• Collaborate with market supply chain leaders to address carrier performance gaps and continuously improve service levels.
• Lead and manage project44 implementation and adoption for ocean freight tracking, visibility, and performance management.
• Drive usage of digital visibility tools to improve proactive exception management, decision-making, and KPI tracking.
• Identify opportunities for further digitization and automation across freight execution and logistics workflows.
• Partner with market supply chain teams to identify cost-to-serve improvement opportunities across transportation, warehousing, and order fulfilment.
• Collaborate with SC leaders to ensure cost-savings targets are defined, tracked, and delivered, supporting both short-term initiatives and long-term structural improvements.
• Lead cost-to-serve reviews, developing insights, recommendations, and executive-ready leadership presentations.
• Partner with international CTS teams to drive standardization and simplification of supply chain processes across Global Emerging Markets.
• Identify and lead initiatives to simplify and digitize the Order-to-Cash (O2C) cycle, reducing manual effort, variability, and cycle times.
• Partner with Digital & Technology (D&T) teams to source, design, and implement scalable digital solutions across GEMs.
• Drive harmonization of supply chain processes to improve consistency, control, and scalability.
• Work closely with customer service teams to ensure quarter-end RNS delivery and mitigate service risks.
• Support and lead EDI implementation with distributors and suppliers to improve data accuracy, speed, and reliability.
• Partner with customer service teams to standardize Incoterms across GEMs, improving clarity of ownership, cost allocation, and execution accountability.
• Influence and align cross-functional stakeholders across markets, regions, and global teams.

What you'll need

• Graduate from a top-tier business school
• 5+ year experience in Logistics/Ocean Freight/Customer Service focused, Supply Chain roles
• Strong understanding of end-to-end supply chain
• Hands-on experience with digitization, supply chain systems, and visibility tools
• Solid analytical capability to assess cost, performance, and service trade-offs
• Proven ability to lead cross-functional transformation initiatives across multiple markets
• Strong stakeholder management and influencing skills in a matrixed, global environment
• Experience translating data and insights into clear executive-level presentations and recommendations
• Structured problem-solving mind-set with a focus on simplification and standardization
• Excellent communication and presentation skills
• Ability to operate in ambiguity and drive outcomes without direct authority
• Strong collaboration mind-set with a bias for action

Nice to have

• MBA

Details

• Reports to Region Head – Logistics and Customer Service, GEMs
• Applicants must meet minimum age qualifications in the country in which the job is located