Global Product Support Engineer Sr

Overview

Sr Global Product Support Engineer supporting installation, commissioning, troubleshooting, and maintenance of capital semiconductor equipment and related tools.

What you'll do

• Create, write, and edit procedures and maintenance recommendation guides.
• Provide feedback in design reviews and project technical discussions for serviceability.
• Solve problem reports related to installation and maintenance of equipment.
• Handle design data using Nx and Creo and release/maintain procedures in PLM.
• Support engineering and field service at Lam labs, factories, and customer sites.
• Participate in global platform field escalations for Etch, Deposition, and Clean products.
• Publish technical documentation and lead customer/specification study and compilation programs.

What you'll need

• Minimum 7 years of experience.
• Excellent technical writing and verbal engineering communication and presentation skills.
• Experience with installation and commissioning of wafer fabrication equipment in labs or fabs.
• Experience in serviceability analysis and recommending design improvements.
• Exposure to design for serviceability, NIOSH and safety standards, and equipment troubleshooting.
• Basic knowledge with CAD tools like NX and Creo and iPLM.
• Exposure to working cross-functionally with mechanical, electrical, software, and control/lab facilities teams.

Details

• Location: IN-Bangalore (3811).