Lead Software Systems Engineer

Overview

Lead Software Systems Engineer to support the Sabre ServiceNow team.

What you'll do

• Lead design, implementation, and optimization of ServiceNow IT Operations Management (ITOM) capabilities.
• Serve as a technical expert for Discovery, Service Mapping, Event Management, Certificate Management, and CMDB integration.
• Configure, tune, and troubleshoot ServiceNow Discovery (including MID Server setup and discovery error resolution).
• Maintain CMDB integrity via reconciliation rules, data normalization, and relationship mapping.
• Discover and manage GCP cloud resources and integrate them into the ServiceNow CMDB.
• Develop automation using ServiceNow workflows, Flow Designer, APIs, and integrations; review code and lead upgrades/patch remediation.

What you'll need

• 7-8 years of experience implementing and administering ServiceNow ITOM (Discovery, Service Mapping, CMDB integration).
• Bachelor’s or master’s degree in computer science, Information Technology, or a related field.
• Strong understanding of enterprise infrastructure components including servers, networks, cloud platforms, containers, and applications.
• Strong knowledge of ServiceNow platform architecture, modules, and functionalities.
• Hands-on experience configuring Business Rules, Client Scripts, UI Policies, UI Actions, UI Pages, Script Includes, ACLs, workflows, and solution migration.
• Experience developing ServiceNow integrations using APIs, web services, and data.

Details

• Location: Bengaluru, Karnataka, India.
• 24/7 coverage participation as needed.