Graduate Engineer Trainee (NOC)

Overview

Jr. NOC Automation Engineer role combining Network Operations and DevOps to build an automation-first Network Operations Center in Pune (hybrid).

What you'll do

• Assist in automating monitoring and operational workflows through basic scripting.
• Support infrastructure and network change monitoring as part of CI/CD pipelines.
• Work with monitoring and observability tools (e.g. Grafana).
• Contribute to infrastructure improvements using automation and orchestration principles.
• Develop basic scripts (Python / PowerShell) to reduce manual effort.
• Work with APIs and structured data formats (JSON).
• Support automation initiatives and process optimisation efforts.
• Build foundational understanding of Infrastructure as Code (Terraform) and CI/CD practices.
• Monitor network, systems and infrastructure (LAN/WAN, wireless, VPN, firewalls, cloud) in a 24x7 environment using standard NOC tools.
• Detect, triage and respond to alerts, incidents and outages within defined SLAs.
• Perform first-level troubleshooting across network and system components (routers, switches, wireless, firewalls, circuits).
• Log, track and manage incidents via ticketing tools (JIRA, ServiceNow etc.).
• Follow established SOPs for troubleshooting and escalation to L2/L3 teams.
• Collaborate with internal teams (Network, Security, Application, Cloud) and external vendors/ISPs for issue resolution.
• Perform routine operational tasks such as configuration backups, patching, upgrades and health checks.
• Support network changes, validation and implementation activities.
• Maintain accurate incident records, RCA documentation and network artefacts.
• Generate periodic reports on uptime, alerts and performance trends.
• Update SOPs, runbooks and internal knowledge base consistently.

What you'll need

• Bachelor's degree in computer science, IT, Electronics or equivalent.
• 0–2 years of experience (freshers with relevant certifications can be considered).
• Strong knowledge of TCP/IP, DNS, DHCP, VLANs, routing and switching.
• Basic understanding of firewall and network security concepts.
• Familiarity with WAN, VPN and Internet connectivity.
• Exposure to enterprise network devices (routers, switches, firewalls).
• Experience or exposure to monitoring tools (LogicMonitor, SolarWinds, ManageEngine etc.).
• Ability to perform initial fault isolation and structured troubleshooting.
• Strong analytical thinking and problem-solving capability and willingness to learn.
• Scripting skills (Python, Bash, PowerShell).
• Awareness of automation tools (Ansible, Terraform, GitHub) and CI/CD concepts.
• Understanding of cloud fundamentals (AWS/Azure/GCP).
• Basic working knowledge of Linux and Windows operating systems.
• Awareness of REST API, webhooks, CSV, JSON etc.
• Strong communication and stakeholder coordination skills.
• Ability to work in a 24x7 shift-based NOC environment.
• Good documentation discipline and attention to detail.
• Ability to perform under pressure during incidents and outages.

Nice to have

• CCNA / Network+ DevNet Associate.
• ITIL Foundation.
• Entry-level Cloud or DevOps certifications.

Details

• Location: Pune, hybrid work mode.
• Shift-based 24x7 NOC environment.