Head of Finance Business Partnering, Operations & Technology

Overview

Head of FP&A, serving as a core strategic Finance Business Partner to multiple leadership teams across Tide's growing markets, with a focus on operational leverage, investment cases and operational expense drivers.

What you'll do

• Act as the key finance business partner to Product & Engineering, Member Ops, Risk & Fraud, and Enablement area leaders, shaping strategic, workforce, procurement, and investment decisions.
• Design and build business cases for Member Ops investments and fraud/risk prevention tooling, managing them through the Finance SLT to sign-off and bridging BizOps to the CFO office.
• Lead capacity modeling and workforce strategies, balancing trade-offs across stakeholders while aligning to finance and SLA targets.
• Set budget parameters and efficiency targets across operational teams, connecting Product & Engineering roadmaps directly with operational delivery.
• Execute the commercial review framework for Member Ops vendors alongside procurement, managing contract structures, renegotiations, and make-vs-buy decisions.
• Own the fraud loss P&L across forecasting, actuals tracking, and variance analysis, while leading multi-region fraud exposure scenario modeling.
• Connect the financial impact of Risk & Fraud to Collections and Treasury, keeping loss, recovery, and provisioning assumptions aligned across teams.
• Partner with operational directors to control the financial narrative on vendor outcomes and fraud performance reported to the CFO office, while reporting cost-to-serve and ROI to the SLT.
• Work closely with Data Engineering, BizOps, and Financial Reporting teams to ensure robust data availability for Risk reporting.
• Direct cost management across software consolidation, contractor spending, real estate/CAPEX, P&E, and AI token usage.

What you'll need

• 10+ years of Commercial Finance & FP&A Leadership: Senior Finance Business Partner experience within high-growth fintech, digital banking, or tech environments.
• Hands-on experience partnering with Member Ops and Risk/Fraud leaders on capacity modeling, SLAs, and multi-region fraud exposure.
• Experience owning fraud loss P&Ls (forecasting, variance analysis) and aligning loss assumptions across Treasury and Collections.
• Proven track record in vendor contract renegotiations, make-vs-buy decisions, software consolidation, and managing AI/token costs.
• Ability to build CFO-level business cases, model multi-horizon ROI, and manage pod/incubation funding models.
• Clear communication skills to bridge operational metrics with financial narratives for the CFO and Senior Leadership Team.
• MBA or CA qualification.

Details

• Location: India, Delhi NCR.
• Global role with work supported in both office and remote settings.