Head of Merchant and Institutional Payments Business & Operations

Overview

Lead the Payments Business and Operations organization within U.S. Bancorp India (USBIPL), driving GCC expansion, operational excellence, financial performance, transformation, risk management and talent development for Payments work delivered through Chennai.

What you'll do

• Develop and execute the strategy for Payments Business and Operations within USBIPL, aligned with enterprise priorities and business line objectives.
• Partner with senior leaders across Merchant Payments, Corporate Payments, Treasury Payments and International Payments to identify opportunities to expand and optimize work delivered through Chennai.
• Establish near-term tactical priorities and a multi-year roadmap to increase GCC penetration, capability depth, organizational scale and business impact.
• Position USBIPL as a strategic partner by developing compelling business cases and demonstrating measurable value to enterprise stakeholders.
• Lead large-scale operations supporting Payments and related transaction-oriented functions.
• Establish a culture of operational excellence through strong governance, metric discipline, performance management and clear accountability.
• Drive performance across productivity, quality, customer experience, turnaround time, capacity utilization, service levels, risk indicators and financial outcomes.
• Ensure operational resiliency, scalability and business continuity while supporting growth objectives.
• Own the financial performance of the Payments Business and Operations organization within USBIPL, including annual operating plans, budgets, workforce strategies and headcount plans.
• Lead the transformation agenda for Payments Business and Operations, driving initiatives leveraging automation, artificial intelligence, digital capabilities, analytics and process reengineering.
• Partner with Technology, Data, Product and Operations leaders to modernize workflows and improve business outcomes.
• Ensure compliance with applicable regulatory requirements, payment network requirements, enterprise policies, audit standards and operational control frameworks.
• Establish and maintain a strong first-line risk management culture across all Payments functions supported from Chennai.
• Partner closely with Risk Management, Compliance, Legal and Audit to strengthen governance, issue management and risk oversight.
• Build trusted relationships with senior business, operations, risk, technology, product and finance leaders across U.S. Bank.
• Lead cross-functional initiatives requiring alignment across businesses, functions and geographies.
• Be a talent magnet who attracts, develops and retains strong talent across operations, transformation, analytics and leadership roles.
• Champion succession planning, leadership development, workforce capability building and internal mobility.
• Serve as a cultural ambassador for U.S. Bank, ensuring its values, leadership expectations and customer-focused culture are consistently reflected within USBIPL.
• Champion a customer-first mindset across all supported functions and drive measurable improvements in service quality, customer experience and process effectiveness.

What you'll need

• Deep experience in Payments Business and Operations.
• Demonstrated domain expertise in at least one major consumer product, such as mortgages, credit cards or auto lending.
• Leadership experience managing large-scale payments or banking operations.
• Deep experience in Payments and Payments Operations, with demonstrated domain expertise in one or more areas such as Merchant Payments, Corporate Payments, Treasury Payments, International Payments, Commercial Cards, or Payment Processing and Settlement Operations.
• Proven experience leading multiple operational areas, including payments processing, servicing, exception management, investigations, onboarding, settlements, reconciliations or client support.
• Experience working within a Banking GCC or Global Capability Center environment.
• Good understanding of payments regulations, payment networks, operational risk frameworks, control environments and compliance requirements.
• Demonstrated success identifying, transitioning, scaling and transforming GCC capabilities through strategic stakeholder engagement.

Details

• Location: Chennai, India.
• Posting may be closed earlier due to high volume of applicants.