Head of Wealth, Corporate, Commercial and Institutional Banking (WCIB) Business & Operations

Overview

Lead the WCIB Business & Operations organization within U.S. Bancorp India (USBIPL), driving GCC expansion, operational excellence, financial management, transformation, risk and governance, and talent development for Wealth, Corporate, Commercial and Institutional Banking businesses supported from Chennai.

What you'll do

• Develop and execute the strategy for WCIB Business & Operations within USBIPL, aligned with enterprise priorities and business line objectives.
• Partner with senior leaders across Asset Management & Institutional Services, Commercial Real Estate, Equipment Finance, Global Capital Markets, Global Corporate Trust, Global Fund Services, and Wealth Management to identify opportunities to expand and optimize work delivered through Chennai.
• Establish near-term tactical priorities and a multi-year roadmap to increase GCC penetration, capability depth, organizational scale, and business impact.
• Position USBIPL as a strategic partner by developing compelling business cases and demonstrating measurable value to enterprise stakeholders.
• Ensure the growth strategy supports transformation, operational efficiency, risk management, financial performance, and customer experience objectives.
• Lead large-scale operations supporting Asset Management & Institutional Services, Commercial Real Estate, Equipment Finance, Global Capital Markets, Global Corporate Trust, Global Fund Services, Wealth Management, and related transaction-oriented functions.
• Establish a culture of operational excellence through strong governance, metric discipline, performance management, and clear accountability.
• Drive performance across productivity, quality, customer experience, turnaround time, capacity utilization, service levels, risk indicators, and financial outcomes.
• Use data and operational insights to identify performance opportunities, prioritize actions, and make timely decisions.
• Ensure operational resiliency, scalability, and business continuity while supporting growth objectives.
• Own the financial performance of the WCIB Business & Operations organization within USBIPL.
• Develop and manage annual operating plans, budgets, workforce strategies, and headcount plans aligned to business growth objectives.
• Ensure disciplined management of operating expenses, investments, and resource allocation across the organization.
• Understand and actively manage the operational and financial levers that influence performance, including productivity, capacity utilization, automation, workforce mix, service levels, and location economics.
• Establish robust forecasting, workforce planning, financial reporting, and governance routines to drive transparency and accountability.
• Deliver efficiency improvements while balancing customer experience, operational performance, talent investment, growth, and risk management.
• Lead the transformation agenda for WCIB Business & Operations within USBIPL in alignment with the broader business strategy.
• Drive initiatives leveraging automation, artificial intelligence, digital capabilities, analytics, and process reengineering.
• Move beyond incremental continuous improvement to identify and execute larger, enterprise-level transformation opportunities.
• Partner with Technology, Data, Product, and Operations leaders to modernize workflows and improve business outcomes.
• Build a prioritized pipeline of initiatives that improve customer experience, productivity, scalability, risk management, and operational effectiveness.
• Establish and maintain a strong first-line risk management culture across all WCIB functions supported from Chennai.
• Ensure compliance with applicable regulatory requirements, enterprise policies, audit standards, and operational control frameworks.
• Proactively identify operational risks and establish sustainable preventive and detective controls.
• Partner closely with Risk Management, Compliance, Legal, and Audit to strengthen governance, issue management, and risk oversight.
• Embed risk awareness, control discipline, and accountability into day-to-day operational management and decision-making.
• Build trusted relationships with senior business, operations, risk, technology, product, and finance leaders across U.S. Bank.
• Influence decisions through data-driven insights, business cases, and strategic recommendations.
• Lead cross-functional initiatives requiring alignment across businesses, functions, and geographies.
• Act as a connector across teams to remove barriers, accelerate execution, and deliver enterprise outcomes.
• Establish governance forums and operating routines that foster transparency, accountability, and collaboration.
• Build and lead a high-performing organization capable of supporting current and future WCIB business needs.
• Attract, develop, and retain strong talent across operations, transformation, analytics, and leadership roles.
• Drive employee engagement and foster an inclusive culture grounded in collaboration, accountability, and continuous learning.
• Champion succession planning, leadership development, workforce capability building, and internal mobility.
• Serve as a cultural ambassador for U.S. Bank, ensuring its values, leadership expectations, and customer-focused culture are consistently reflected within USBIPL.
• Champion a customer-first mindset across all supported functions.
• Ensure operational strategies and decisions improve outcomes for customers and business partners.
• Drive measurable improvements in service quality, customer experience, and process effectiveness.
• Balance customer experience with operational efficiency, financial performance, risk management, and business growth objectives.

What you'll need

• Leadership experience managing large-scale WCIB or banking operations.
• Deep experience in U.S. Wealth, Corporate, Commercial and Institutional Banking business and operations.
• Demonstrated domain expertise in at least one WCIB business, such as Asset Management & Institutional Services, Commercial Real Estate, Equipment Finance, Global Capital Markets, Global Corporate Trust, Global Fund Services, or Wealth Management.
• Proven experience leading multiple operational areas across institutional services, commercial banking, capital markets, trust, fund services, wealth management, lending, servicing, fulfillment, or related transactional operations.
• Experience working within a Banking GCC or Global Capability Center environment.
• Good understanding of banking regulations, operational risk frameworks, control environments, and compliance requirements relevant to WCIB businesses.
• Demonstrated success identifying, transitioning, scaling, and transforming GCC capabilities through strategic stakeholder engagement.
• Experience leading large-scale transformation involving automation, AI, process reengineering, analytics, and digital modernization.
• Strong financial management experience, including budget ownership, workforce planning, headcount management, resource allocation, forecasting, and business case development.
• Demonstrated ability to understand and manage the key operational and financial drivers of performance while balancing growth, efficiency, customer experience, and risk outcomes.
• Exceptional communication, collaboration, influencing, and executive stakeholder management capabilities.

Details

• Location: Chennai, India.