Head of Operations

Overview

Lead the operations function for student placements across Manifest Global, owning the full application lifecycle, the operations team, and the metrics and processes that support high-volume study abroad placements. The role also builds the central operations infrastructure for the multi-brand group.

What you'll do

• Own end-to-end business operations across all major study destinations and all source markets, ensuring speed, accuracy and consistency at peak intake.
• Design and build the central operations hub serving all Manifest brands, with shared workflows, systems and standards.
• Own operational readiness and integration of new business lines, including the upcoming D2C business, from process design through steady-state handover.
• Partner with group leadership on capacity planning, prioritisation and the operational implications of expansion strategy.
• Design scalable, structured workflows that absorb rising application volumes without degrading quality or turnaround times.
• Define and enforce SLAs, quality benchmarks and processing standards across all destinations and team members.
• Identify bottlenecks early and fix them systematically.
• Lead the AI transformation of the operations unit, owning the roadmap and defining what Product and Tech build for operations.
• Build dashboards and reporting giving the business real-time visibility into pipeline movement and operational health.
• Lead and develop the student placement operations team, setting clear roles, responsibilities and performance expectations.
• Work with university partners, counsellors and partner teams on submission standards, timelines and documentation requirements.
• Reduce friction at every handoff between the team, universities, counselors and destinations.

What you'll need

• 12 to 15 years of experience in operations.
• A meaningful part of that experience in student placements, international admissions or study abroad.
• End-to-end understanding of the student application lifecycle.
• Experience leading teams in high-volume environments.
• Metrics-driven approach to decision-making using turnaround, conversion and pipeline data.
• Comfort with ambiguity and with building new operational infrastructure.

Nice to have

• Experience running or designing AI-enabled operations.

Details

• Location: Delhi.