Healthcare Market Research Associate, Client Services

Overview

Market Research Associate on the remote Client Services team in Mexico, working alongside a Research Director on pharmaceutical and biotech survey projects and owning day-to-day execution.

What you'll do

• Turn raw survey data into clear, client-ready reports for global pharmaceutical and biotech clients, with findings and recommendations that actually get used
• Help design and refine survey questionnaires, and program them using Konovo's proprietary technology
• Manage a busy project load (roughly 8-10 active projects a week), keeping studies on track from launch through delivery
• Review incoming data for quality and coordinate with our Global Sample Fulfillment team to keep U.S. and international studies on target
• Support client communication alongside your Research Director, building toward owning client relationships as you grow
• Keep research compliant: complete required adverse event (AE) training, monitor for AEs, and report them to pharmacovigilance on strict internal and manufacturer timelines
• Keep the internal project management portal current and accurate for all live projects

What you'll need

• 2-5 years in survey market research, insights, analytics or a related research role
• Solid quantitative skills: experience analyzing survey data and drawing out actionable trends, plus some hands-on experience writing or reviewing questionnaires
• Strong Excel skills for analysis and PowerPoint skills for client-ready reporting
• Hands-on experience with a survey programming tool (Confirmit, Decipher/Forsta, SurveyMonkey or similar)
• Sharp attention to detail and a proactive approach to solving problems, with good judgment about when to escalate
• Excellent written and verbal communication skills in English
• Curiosity about client business questions across multiple therapeutic areas
• Comfortable with tight timelines and juggling multiple projects at once
• Bachelor's degree in social sciences, market research, health sciences/public health or equivalent experience
• Available to work U.S. Eastern Time (ET) hours
• Open to using AI-enabled tools in your work and sharing feedback that helps shape how we build them

Nice to have

• Healthcare/life sciences exposure

Details

• Location: Mexico, remote
• Works U.S. Eastern Time (ET) hours