Helpdesk Configurator Analyst

Overview

Helpdesk Configurator Analyst providing first- and second-level functional and technical support for users and administrators of the Ivalua procurement platform. The role supports configuration, enhancements, updates, and upgrades for international customers.

What you'll do

• Process configuration requests from customer platform administrators and partners.
• Configure solutions through the platform's user interface and available configuration tools.
• Discuss customer needs and implementation options.
• Deliver functional configuration solutions.
• Assist administrators with SQL queries for reporting.
• Configure workflows, alerts, and reports.

What you'll need

• At least 3 years of experience in web-based software development and software configuration.
• Solid SQL experience.
• BE/BTech or master's degree in computer engineering, computer science, or a closely related field.
• Excellent written and verbal communication skills.
• Ability to work in a multicultural environment.

Nice to have

• Experience in artificial intelligence.
• Procurement domain knowledge.

Details

• Location: Pune, Maharashtra, India.
• Hybrid working model with 3 days in the office per week.
• Occasional travel may be required.