Overview
Serve as the senior technical escalation point for EMEA demo environments, ensuring their reliability, performance, and availability for Sales Engineers and field teams.
What you'll do
- Resolve complex demo environment failures, configuration drift, and service interruptions.
- Manage AWS EC2 infrastructure hosting demo environments.
- Use AWS Systems Manager for patching, remote execution, parameter storage, and maintenance.
- Monitor service health, application availability, and performance metrics.
- Maintain SaaS tenant configurations, API integrations, and identity provider setups.
- Automate support tasks, environment provisioning, and health checks.
- Develop automated tests and orchestration playbooks.
What you'll need
- 5+ years of technical support, systems engineering, or demo engineering experience.
- Experience in SaaS or enterprise software environments.
- Deep experience managing AWS EC2, VPCs, Security Groups, and AMIs.
- Strong expertise with AWS Systems Manager.
- Tier 2/3 support experience troubleshooting web applications, APIs, authentication, and browser integrations.
- Ability to own high-priority escalations under tight deadlines.
- Excellent written and verbal English communication skills.
Nice to have
- Experience managing AI agent platforms including Amazon Bedrock, Google Cloud Vertex AI Agent Builder, or Azure AI Foundry.
- Experience with Playwright, Selenium, or Cypress.
- Experience with Ansible, Chef, Puppet, or Terraform.
- Python, Bash, or PowerShell proficiency.
- Knowledge of IGA, IAM, or enterprise security architectures.
Details
Read the full description and apply on the company’s own careers page.
