Helpdesk Executive

Overview

Helpdesk Executive role at JLL, reporting to the facilities manager, centralising and streamlining all facilities logs and requests.

What you'll do

• Receive and log complaints and requests with complete details.
• Tag each request with a unique identity number to determine the nature of the issue and dispatch it to the appropriate department.
• Follow up on the progress of each request by coordinating with assignees and monitoring their response time.
• Monitor feedback and communicate with requestors to ensure task closure.
• Prepare daily and weekly reports on call status, and monthly reports on recurring calls.
• Assist building engineers in conducting analyses.
• Perform other ad hoc tasks.
• Contribute to the monthly management report for clients.
• Work closely with admin personnel in processing invoices.
• Work alongside engineering and facilities departments in handling contractors and developing operational procedures.
• Ensure workplace safety by actively participating in health and safety reviews and identifying potential risks.
• Participate in emergency evacuation procedures as needed.

What you'll need

• Degree holder.
• Three to five years' experience in facilities management.
• Solid background in helpdesk operations.
• Strong working knowledge of occupational safety.
• Proven track record in rolling out improvement initiatives.
• Flexibility in working with a team.
• Customer-centric focus.
• Superior organisational skills to manage daily activities effectively.
• Excellent communication skills to coordinate with colleagues and clients.

Details

• Location: On-site, Mumbai, MH.
• Scheduled weekly hours: 48.