Helpdesk/Mailroom Executive

Overview

Helpdesk/Mailroom Executive role at JLL's on-site facility in Chennai, managing helpdesk, mailroom, front office, security, housekeeping and cafeteria operations for a client site.

What you'll do

• Provide management advice on Helpdesk/Mailroom escalated issues during the shift and ensure immediate response to all priority calls.
• Address accident or crisis management immediately.
• Clear C-mail and government agency mail to the proper recipient.
• Provide management advice for Front Office escalations and take rounds of front office, lobby area and rest rooms to ensure high standards of housekeeping and upkeep.
• Attend shift briefings and manage security muster and deployment, updating the security assignment manager on client/VIP visits and tracking security issue closure.
• Ensure security staff adheres to GAP norms and assist the facility manager and security manager on monthly vendor performance matrix reviews.
• Manage key room, clock room and time office operations, and ensure weekly training and staff grooming standards.
• Manage housekeeping muster and deployment, conduct facility walk-throughs, identify and close snags on time, and close Siebel housekeeping calls within TAT.
• Ensure caterers maintain hygiene and cleanliness, escalate food run-out situations, arrange random food sample testing, and conduct monthly random kitchen audits of vendors.
• Manage and supervise quality, quantity and cost of cafeteria meals, and track vendor crockery to prevent shortages.
• Ensure upkeep of breakout areas and reprographic equipment, and maintain the duty manager log book with proper handover and takeover.
• Adhere to client policies, processes, SLAs, KPIs and statutory documents, and assist in ISO, internal and external audits.
• Coordinate with the engineering team, plan and train TPV staff, and update OLA daily and monthly in the SMDRS tool.
• Coordinate important and VIP client visits with the Events team without escalations.
• Govern pest control, carpet maintenance, wellness room, ambulance, indoor plants, recreation room and gym activities.
• Conduct scheduled meetings, participate in half-yearly fire drills, and share daily, weekly and monthly reports on time.
• Prepare and review the DM, Helpdesk and Mailroom roster, prepare MMR and FL reports, and share JLL team attendance.
• Take interviews for security manager, housekeeping manager and helpdesk candidates, and conduct random audits and team training on ethics, code of conduct, BCP and client policies.
• Manage workplace stores and office services budget, and manage site operations in the absence of the workplace manager.

What you'll need

• Knowledge of site-specific policies and procedures.
• Complete knowledge and functionality of Fit tools (VMT, IMT, Site Ops, Site Inspection tool), BGC and work permit tool.

Details

• On-site, Chennai, TN.
• Scheduled weekly hours: 48.