I&P-GN - SONG - Service - Salesforce Platforms- Senior Manager

Overview

Lead Salesforce customer service transformation engagements, advising clients on strategy, architecture, implementation, and business value. The role also covers pre-sales, governance, process improvement, and team leadership.

What you'll do

• Design and enhance customer service experiences on Salesforce.
• Advise clients on Salesforce strategy, architecture, and implementation.
• Develop business cases and value propositions for Salesforce solutions.
• Lead pre-sales activities, including presentations, demonstrations, and RFP responses.
• Manage project governance, stakeholder expectations, issues, and risks.
• Analyze and redesign customer service processes to address bottlenecks.
• Mentor team members and ensure high-quality deliverables.

What you'll need

• At least 5 years of experience working on the Salesforce CRM platform.
• Consulting experience in client management, strategic planning, and solution delivery.
• Experience developing proposals and contributing to business development.
• Expertise in stakeholder management, issue resolution, and project governance.
• Experience delivering 1–2 CRM transformation programs.
• Certification in one or more Salesforce solution areas.
• Exceptional communication, problem-solving, and leadership abilities.

Nice to have

• Exposure to SAP CRM or Microsoft Dynamics 365.
• MBA qualification.

Details

• Location: Bengaluru.