I&P-GN - SONG - Service - Salesforce Platforms- Manager

Overview

Manage Salesforce customer service transformation initiatives, advising clients on strategy, architecture, implementation, and business value.

What you'll do

• Design and enhance customer service experiences on Salesforce.
• Advise clients on Salesforce strategy, architecture, and implementation.
• Develop business cases and value propositions for Salesforce solutions.
• Lead pre-sales activities, including presentations, demonstrations, and RFP responses.
• Analyze and redesign customer service processes.
• Oversee project governance, stakeholders, issues, and risks.
• Mentor team members and support successful project outcomes.

What you'll need

• At least 5 years of experience working on the Salesforce CRM platform.
• Consulting experience with client management, strategic planning, and solution delivery.
• Experience developing business cases and value propositions.
• Pre-sales and business development experience, including proposal work.
• Expertise in stakeholder, issue, and risk management.
• Strong communication, problem-solving, and leadership abilities.
• Certification in a Salesforce solution area.

Nice to have

• Exposure to SAP CRM or Microsoft Dynamics 365.
• MBA qualification.

Details

• Location: Bengaluru.