I&P-GN - SONG - Service - Service Now- Consultant

Overview

Consult on ServiceNow and enterprise transformation initiatives, helping clients improve business performance through requirements analysis, process optimization, and solution design.

What you'll do

• Gather, document, and analyze business requirements and processes.
• Create process maps, workflows, use cases, and user stories.
• Design solutions with cross-functional teams, including software and process improvements.
• Analyze data and financial information to develop recommendations.
• Present findings and recommendations to stakeholders and senior management.
• Support pre-sales activities, including RFP responses, proofs of concept, presentations, and estimates.
• Contribute to practice initiatives, industry research, and reusable CRM or contact-center assets.

What you'll need

• 6+ years of experience in enterprise transformation, CRM, digital transformation, experience design, or business analysis.
• Understanding of ServiceNow and its technology ecosystem.
• Experience with ServiceNow ITSM, ITOM, ITBM, and CSM modules.
• Deep knowledge of at least one listed industry domain.
• Strong business, data analytics, Excel, communication, and presentation skills.
• Ability to work with global teams across geographies and time zones.
• MBA from a tier 1 institute.

Nice to have

• ServiceNow Certified System Administrator certification.
• CRM, Salesforce, or Microsoft experience.
• Basic SQL and visualization tools such as Tableau or Power BI.
• Familiarity with Agile or Waterfall methodologies.

Details

• Location: Bengaluru.