IAM Engineer 1

Overview

Frontline access lifecycle and identity operations role within a nearshore engineering hub in Brazil, supporting global User Access Provisioning (UAP) and Identity Management platforms.

What you'll do

• Execute routine identity provisioning, deprovisioning, and entitlement modifications across enterprise systems including Okta, Active Directory, and SailPoint IIQ.
• Utilize generative AI tools and intelligent ticketing agents to summarize, categorize, and resolve incoming access requests and security incidents efficiently.
• Follow and contribute to standard operating procedures (SOPs), runbooks, and knowledge articles to maintain operational consistency.
• Maintain strict adherence to SOX controls, security policies, and SLA targets for ticket resolution times.
• Identify repetitive manual tasks and collaborate with senior specialists to submit candidates for workflow automation and scripting.

What you'll need

• Experience in IT support, service desk, or identity management operations.
• Basic understanding of Active Directory, Okta, SSO/MFA concepts, and RBAC (Role-Based Access Control).
• Familiarity with leveraging AI assistants (e.g., Copilot, ChatGPT) for troubleshooting, documentation, and basic query drafting.
• High attention to detail regarding access security, compliance standards, and user validation.
• Fluent English (written and verbal) for seamless cross-geographic collaboration.

Details

• Location: Sao Paulo, Brazil.
• Work mode: Remote.