Identity & Access Management Engineer

Overview

Support and maintain Identity & Access Management platforms and interfaces, ensuring platform availability, production support, operational stability, optimization, logging and auditing enhancements, new IAM solutions, and automation.

What you'll do

• Administer, implement, and maintain IAM-based components and interfaces across the Identity and Access Management framework.
• Support ongoing operations tasks and incidents to ensure platform availability for end users and applications.
• Provide technical solutions for production support issues.
• Identify, analyze, and resolve issues across shared-service security servers from production through development environments.
• Perform security system integration for Identity & Access Management solutions.
• Review IT artifacts and guide the team according to industry best standards.
• Adhere to timelines and guide the team in documenting and implementing changes.
• Provide strategic direction for production support processes, business strategy, and growth initiatives through thought leadership.
• Perform production and operational support activities, including day-to-day user requests, application alert monitoring, health checks, and incident management.
• Prepare and maintain operational activity documentation.
• Support Security Shared Services applications 24 X 7 while meeting SLA requirements.
• Work on rotational shifts, including night shifts.
• Coordinate with offshore teams and provide guidance on Incident Management, Work Order Management, Change Management, Problem Ticket Management, stakeholder communications, and rollback plans.
• Coordinate with enterprise infrastructure teams.
• Provide analytical and technical guidance to the team and recommend or take action to direct required analysis and solutions.
• Develop plans to automate operational activities.
• Work with project team members to deliver the working solution and test process for access management solutions.
• Participate in disaster recovery, Identity Governance, and certificate renewal activities for the organization.
• Work in an onsite/offshore model and shifts.

What you'll need

• A degree in computer science, engineering, IT, or an equivalent technical degree.
• At least 4-7 years of operational/support experience in Identity & Access Management.
• Good problem-solving and analytical skills.
• Good communication skills.
• Scripting knowledge in Unix/Perl.
• Experience with IAM framework products including Broadcom/CA Siteminder, Broadcom/CA Directory, Broadcom/CA Identity Manager, Broadcom/CA Advance Authentication, Broadcom/CA API Gateway, Active Directory, and Azure AD.

Nice to have

• Knowledge of monitoring tools including Dynatrace Synthetic, OneAgent, SiteScope/Sciencelogic, CA APM (Wily), SUMOLogic/Logstash, and TLeaf/Glassbox.
• Experience with CI/CD pipelines and tools including BitBucket, Jenkins, Ansible, Jira, and Confluence.
• Good exposure to containers including Kubernetes and Docker, and to AWS and Azure.
• Good exposure to application architecture and application servers/web servers including IIS and Tomcat.
• Experience with Azure AD and Azure MFA for identity lifecycle.

Details

• Location: Gurugram, Haryana, India.
• Full-time position.
• Employees work in the office at least three days per week, with flexibility to work from home two days per week.
• Some roles may require additional in-office time or different in-office expectations.
• Working hours are 8:00p-4:30a.
• Rotational shifts, including night shifts, are required.
• Security Shared Services applications require 24 X 7 support while meeting SLA requirements.
• The role involves working in an onsite/offshore model.