Implementation Consultant

Overview

As an Implementation Consultant at OneTrust, you will own the overall customer relationship, lead the implementation of the OneTrust Privacy and Data Governance platform, and act as the customer's trusted adviser and advocate.

What you'll do

• Oversee the functional implementation and platform adoption for all customer implementations.
• Support customers and ensure they receive exceptional services throughout the implementation process.
• Establish yourself as a trusted adviser to ensure customer satisfaction with the platform.
• Understand the overall business needs of the customer as they relate to the OneTrust product.
• Monitor and analyze the customer's adoption of solution features and functionality to align with business needs.
• Be the customer advocate, working closely with product and software engineering teams to represent customer issues and steer the OneTrust roadmap.
• Consult on system and regulatory best practices, mentoring junior colleagues, to advise customers on optimization of privacy, security, and governance programs.
• Leverage customer relationships as needed for prospect references.
• Work on internal team initiatives.

What you'll need

• Bachelor's in Business, Industrial Engineering, Systems Engineering or related field.
• 1-3 years of relevant experience in software development, professional services, solution engineering, technical consulting, with expertise in architecting and rolling out new technology and solution initiatives.
• Effective customer-facing communication skills, with proven success in and genuine enthusiasm for working directly with customers.
• Proven ability to engage across corporate functions (Professional Services and Product Management).
• Practical experience in troubleshooting software and web services.
• Strong entrepreneurial skills to excel in a complex and rapidly evolving environment.
• Willingness to travel, as job requires (estimated 10-20%).

Nice to have

• Industry-recognized certifications such as CIPP/E, CIPP/US, CIPM, FIPP, AIGP, CISA, CRISC, GRCP.
• Other relevant privacy, security, risk, governance, or compliance certifications.

Details

• Location: Bengaluru, India.
• Office-first culture, encouraging three days a week in office for most roles; verify specific requirements with your recruiter during the first interview.
• Travel estimated at 10-20%.