Implementation Coordinator - Spanish

Overview

The Implementation Coordinator - Spanish guides new SMB customers through onboarding and product adoption during their first 90 days with Motive.

What you'll do

• Serve as the primary point of contact for new SMB customers during their implementation phase
• Guide new customers through initial hardware/software setup and system training to ensure a timely and successful onboarding/product adoption
• Monitor customer progress and activities to ensure adoption and timely activation
• Collaborate with cross-functional teams such as support, engineering, sales, and product management to resolve complex issues and improve customer experience
• Handle a large volume of phone conversations and email inquiries
• Build customer loyalty by delivering exceptional customer service

What you'll need

• 2+ years of prior experience in a customer-facing role (sales and/or support)
• Salesforce proficiency and the ability to use data to inform engagement plans
• A clear understanding of what success looks like for customers and Motive
• Effective listening and problem-solving skills
• Excellent communication (both written and verbal) and presentation skills
• Proven ability to manage multiple responsibilities with high attention to detail and professionalism
• Ability to build and maintain relationships with clients and their key personnel
• Strong business background including project management, account management, problem-solving, business planning, and analytical skills
• Receptive to feedback, willingness to learn and embrace continuous improvement

Nice to have

• Documentation, data analysis, reporting, SQL, and Salesforce experience

Details

• Location: Pakistan (Remote)
• The applicant must be authorized to receive and access commodities and technologies controlled under U.S. Export Administration Regulations
• Some interviews or new-hire training sessions may be held in person at one of Motive's global offices